Customer Hub Support Wales
Job description
Closing date: 3 May 2023
Salary: £25,326 - £28,077(Grade 3)]Location: Flexible
Contract type: Fixed Term appointment until 31 March 2024
Work pattern: Full time, 37 hours per week.
Post number: 201771
Job Description
You will be a core member of the Customer Hub Team for NRW. You will deliver excellent customer service and ensure all our customers have a great experience of NRW by providing front line response to a range of customer enquiries and transactions.
Knowledge and experience of the following:
Excellent customer service skills with the drive to provide a first-class service to all our customers.
Excellent interpersonal skills enabling you to effectively and professionally communicate with all our internal and external customers.
Knowledge of the principles when handling personal data and security policy when handling financial information.
Experience of working within a multi-channel Customer Management Team with an understanding of various Microsoft applications including Customer Relationship Management (CRM) System
This role will offer a range of benefits, including:
- Agile and flexible working (role dependent)
- Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
- 28 days annual leave, rising to 33 days
- Generous leave entitlements for all your life needs
- Health and wellbeing benefits and support
- Weekly well-being hour to use as you choose
Job Types: Full-time, Fixed term contract
Salary: £25,326.00-£28,077.00 per year
Benefits:
- Additional leave
- Company pension
- Flexitime
- Free parking
- On-site parking
- Sick pay
- Wellness programme
- Work from home
Schedule:
- Flexitime
Work Location: In person
Reference ID: 201771
