Customer Finance Assistant United Kingdom
Job description
An opportunity has arisen to join the Frontier team, based at Witham St Hughs.
We are looking for a Customer Finance Assistant to join us on a permanent full-time basis. Flexible working is available, with a minimum of 3 days to be worked in the office each week.
The successful candidate will be providing a high level of customer service to both internal and external customers.
Ideal candidate
- Self-motivated, ambitious, and tenacious, with excellent interpersonal skills
- Delivering accurate work with a keen eye for detail
- Ability to work on own initiatives and make decisions
- Demonstrates strong communication skills at all levels
- Be able to multi-task and work to tight deadlines
- Be able to prioritise your work effectively and willingly provide support to other members of the Customer Finance team
- Be able to adapt quickly and successfully as the needs of our customers change
- Actively promote equality and diversity in all interactions
- Excellent customer service skills.
- Be confident and demonstrate a professional manner
- IT literate with working knowledge of Microsoft PC applications
The role – Key responsibilities
- Efficient resolution of internal and external customer finance queries
- Effective liaison with Internal and External customers to ensure customer finance delivers excellent service
- Working with the Customer Finance Manager evaluate the need for, and execution of training requirements for, finance options within the customer finance team
- Assist the Customer Finance Manager in the preparation and delivery of finance option promotion in Commercial team meetings
- Work with third party providers to develop full finance product knowledge, review usage and understand restrictions
- Develop processes to incorporate feedback from customers and ensure we are providing the best possible service
- Attend off site meetings and events to promote financing options to internal and external customers and collate feedback
- Ensure payment from third party finance providers is on time and ensuring any queries are resolved
- Create and maintain Customer Finance procedures relating to the usage and maintenance of payment products
- Assisting the wider Customer Finance departments with administration and ad hoc tasks
Why work for Frontier?
At Frontier, we believe in rewarding our people for a job well done. As an employee you will have access to the following benefits:
- Opportunities for flexible working – minimum 3 days to be worked in the office
- Helping you plan and save for the future with a contributory pension plan offering you a choice of contributing levels of up to 7% which is matched by us
- We know that time out is important for us all that’s why as standard we offer 25 days holiday (per annum) in addition to bank holidays with the opportunity to purchase up to an additional 5 days holiday per year
- Benefits supporting you and your family such as Life Assurance of 3x Salary
- You and your friends and family (up to five people) will have access to our Employee Assistance Programme which provides 24hour support and advice on a variety of topics including financial and wellbeing.
- Access to money saving discounts at selected retailers through our Employee Discounts Programme and our Cycle to Work scheme
- We have dedicated Learning and Development specialists to ensure our commit to your ongoing development
- Access to free eye tests across all roles
- Complimentary parking on site
About Us
Frontier is a successful and growing business. It is the largest crop production and grain marketing company in the UK, with over 1,000 employees and a turnover of more than £1.5 billion.
With a vision to be the first choice partner for crop production and grain marketing, and the first choice employer in UK agriculture, Frontier is committed to delivering a culture where people are at the heart of success.
Award winning for our commitment to people, we have been recognised by Great Place to Work since 2012 and we are proud to have been ranked in the top 30 UK best large places to work.
Our business approach is underpinned by our core values – Integrity, customer focus and expertise. These values support our whole philosophy and ways of working and we are always looking to attract talented individuals with either industry knowledge or specialist skills that will help us deliver consistently to these values.
Commitment to Diversity and Inclusion
At Frontier we have a clear commitment to equality of opportunity and diversity encouraging fairness and equality of treatment for all and as such we would encourage applications from backgrounds outside the agriculture sector.
We recognise the value of a workforce in which people from diverse backgrounds are encouraged to introduce fresh ideas and contribute to the business goals.
We are committed to providing a diverse and inclusive environment, inclusive employment policies and flexible working arrangements are in place to support this.
