Customer Experience Specialist London, England
Job description
Customer Experience Specialist
Location: Newbury + (Hybrid Working). London & Stoke considered.
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week (Part time considered)
At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our blended working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
A genuinely unique team is being expanded to tackle a specific consumer market segment and this small unit is expected to see rapid P&L growth in the coming year. The team will have to be entrepreneurial to succeed. Roles are broad, with significant opportunity for personal contribution and room to expand accountabilities.
What you’ll do
Assisting with escalations and the day-to-day operation of our customer support channels- Help to deliver operational and process improvements, along with identifying areas in need of improvement
- Help to improve the customer experience across a multi-channel operation
Who you are
Knowledge & experience of billing systems & customer revenue management- Experience managing call centre processes, designing, or improving journeys that turn into good customer experiences.
- Experience extracting insight from multiple data sources
- Extensive experience working in a telco
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
Posting End Date: 8 June 2023
Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.
