Customer Experience Leader Apprentice

Customer Experience Leader Apprentice Boston, England

McDonald's Limited
Full Time Boston, England 10.56 - 12.04 GBP Today
Job description

Job description

Every McDonald’s customer should have a brilliant experience each time they visit. As an Apprentice Crew Member, you’ll make it happen! Get trained to the highest standards in food preparation and hygiene, and work towards your Level 2 Hospitality Team Member Standard.

Job requirements

As an Apprentice Crew Member, you'll quickly become part of a team, or 'Crew', that works together to provide the best, quick service, and a great family restaurant experience. If you've visited one of our restaurants before, you probably have an idea of what is involved in working here. But you might not realise the variety and scope of the role.

You'll be working in our fast-moving, high-energy environment and we're looking for a genuine smile plus an ability to connect with customers!

What your apprenticeship will offer:

  • You'll work towards a Level 2 Hospitality Team Member Standard - which is equivalent to 5 GCSES!

  • You'll receive day to day training in your restaurant and a blended social learning experience for your qualification. This will be delivered on a 121 basis in your workplace by one of our expert trainers every 4-6 weeks via face-to-face visits or remotely over telephone or Skype.

  • The apprenticeship is a structured, learner and employer focused development programme designed to create opportunities for lifelong knowledge, skills, and behaviours.
  • You'll be assigned an Apprenticeship Mentor who will support you alongside your Manager and Assessor throughout your training and in the run up to your End Point Assessment.
  • They will coach you from your first day and facilitate your 20% off job training as well as support you with your practical and online assessments.

What your role will involve:

When working in a McDonald's restaurant, you will have to do a number of regular tasks, many which follow set procedures. Your tasks will include:

  • Preparing every customer's food and drink to a gold stand.

  • Making the customer's experience special - adapt to each customer's needs, be patient and welcoming.

  • Keeping up to date with knowledge on our food and promotions.
  • Completing tasks and activities in line with training/SOCs, company guidelines and management direction.

  • Adhering to McDonald's standards of quality, service and cleanliness and following all workplace safety, security, and food hygiene procedures.
  • Taking responsibility for your training in all areas; looking for opportunities to improve and develop.

  • Following the 'Fix Up, Work Sharp' guidelines and taking pride in your personal appearance.

Job personal attributes

Are you what we need?
  • You are friendly, courteous, and helpful; and you work well as part of a team.
  • Our doors are open to everyone; you’ll be confident in approaching and dealing with diverse groups of people.
  • You’ll need to understand the importance of maintaining high standards of quality and service as well as cleanliness.
  • The ability to maintain high energy levels whilst working both efficiently and productively is essential.
  • Finally, your appearance should be smart and clean.

Customer Experience Leader Apprentice
McDonald's Limited
Chicago, United States
Chris Kempczinski
$10+ billion (USD)
10000+ Employees
Company - Public
Restaurants & Cafes
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