Customer Experience Coordinator Andover, England
Job description
In 1965, Lionel Hitchen founded a business sourcing, creating, manufacturing and supplying the finest flavour ingredients. Today, over five decades later, Lionel Hitchen is still an independent family-owned company, driven by that same passion.
Our success has seen the business grow over the years, laying down robust roots with suppliers and working closely with customers. From our manufacturing base in the UK, we now supply an extensive range of flavour ingredients to the food and beverage industries around the globe.
Continuing our company growth, we are currently looking for a new Naturally Fabulous team member to join the Lionel Hitchen family!
Duties will include but not limited too:
- Processing orders, contracts, quotations, e-mail and telephone requests from designated customers/agencies
- The main point of contact for key customer/agency enquiries, liaising with them regularly and informing them on the status of their orders, including dispatch
- Entering quote requests on the quotation database
- Complying with all Company Policies, Procedures and BRC requirements
- Arranging transport with UK Distribution Partner(s)
- Hands-on preparation of paperwork for export consignments
- Checking shipment paperwork
- Inputting shipment details onto computer system
- Booking collections / deliveries with freight forwarders
- Dealing with invoicing letters of credit and all allied documentation
- Liaising with Production Planners for confirmation of dispatch and delivery dates
- Liaising with Technical Department with regard to requests for product specifications, MSDS forms and questionnaires
Experience:
- Excellent Accuracy, precision, attention to detail
- Ability to work under pressure
- Ability to cope balancing speed and accuracy in this dynamic busy role
- Excellent working knowledge of Microsoft office / IT systems evident
- Customer service experience – business to business
- Excellent communication skills with friendly and professional telephone manner
- Experience of order processing, quotations, email or telephone requests from customers
- Good organisational and prioritisation skills
- IATA in date training (or ability to gain within 6 months - company will pay for)
Job Type: Full-time
Salary: Up to £29,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Andover, SP10 4JX: reliably commute or plan to relocate before starting work (preferred)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: Hybrid remote in Andover, SP10 4JX
Reference ID: CEA01
