Customer Experience Consultant | S1 | Everyday Banking | Greenford Greenford, England
Job description
WHAT YOU WILL BE DOING
This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.
Join our community.
We are currently recruiting Customer Service colleagues with a base salary of £ 23,418. Life in our branches is busy, fast-moving, demanding, but always rewarding. You’ll be at the heart of the action – acting as the friendly face and voice of Santander.
Just as no two customers are the same, no two days will be either. Whether you’re helping a customer face to face or on the phone - opening an account, moving some money or getting access to specialist advice, you’ll play a vital role in their life plans. You’ll also have a great team around you – and what could be more rewarding than that?
You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment.
The difference you’ll make.
Listening to, understanding and anticipating customers financial needs
Presenting options and solutions across a range of products and services with a primary focus on digital first
Answering customer calls into our contact centre
Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs
Helping us be a bank that’s simple for colleagues and customers to deal with
What you’ll bring.
Proven ability to deliver an outstanding consultative customer experience having explored a customer’s needs
Excellent listening, numeracy skills and communication skills, both face to face and over the phone
You will require the right to work in the UK (please see details below)
It would also be nice for you to have.
A real desire to go above-and-beyond for customers
Effective team working skills with a flexible, can-do approach to work
Openness to a broad range of activities, even if outside of standard expectations
Ability to grow, adapt and change accommodating business needs and priorities
What else you need to know.
This role is based in Greenford Branch.
This is a permanent role. The working hours will be full time, 35 hours per week, between the hours of Monday – Saturday, 8am – 6pm.
We will be conducting all interviews via telephone or video-conference where possible.
Everyday Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we’ll reward you.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
Starting salary of £23,418 plus £500 annual cash allowance to spend on our great range of benefits.
Eligible for a discretionary performance-related annual bonus.
Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
Share in Santander’s success by investing in our share plans
Support your favourite causes through charitable giving and our community partnerships
Right to work in the UK
Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
What to do next.
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.
