Customer Experience Assistant - Burton, UK. Maternity cover, 12 months Burton upon Trent, England
Job description
Job Scope and ob jectives
To support the Branch Manager in the day to day operations and development of the Pirelli Performance Centre (PPC), ensuring excellent customer service levels and Pirelli quality standards are achieved.
Role responsibilities
FUNCTIONAL
To assume a hands-on role within the PPC, facilitating the day to day operations both front of house & behind the scenes. The first
port of call for a diverse group of clients, ensuring a professional service, whilst offering expertise and advice on Pirelli products to
all customers entering the PPC. Other areas of responsibility will include:
Helping to ensure sales opportunities are maximized
Ensuring all PPC quality standards are maintained and recorded.
Hosting both Pirelli training courses and conducting facility tours for VIP visitors.
Supporting with the production and analysis of reports relating to PPC performance.
Various administration duties in support of the PPC Manager
Flexibility within the department to carry out any duties that may be required.
Supporting with the training and coaching of other team members for customer service related activities
Assisting with a share of the centre’s housekeeping duties
Ensuring the H&S of self and others within the PPC
REQUIRED QUALIFICATIONS AND APTITUDES
Education
Basic Maths and English
IOSH Working Safely, or equivalent
Experience
Tyre fitting experience & fast-fit/ automotive retail environment advantageous
Customer service experience essential
Skills
First class customer service skills & telephone manner
Excellent organisation skills
Basic financial and commercial awareness
Good IT skills, to include Excel. SAP knowledge advantageous
H&S knowledge and awareness
Be prepared to work on all tasks within the department.
Team player, able to enthuse, support and help others, with a flexible approach.
Adaptable and willing to embrace change and learn new skills.
Be proactive and work on own initiative
Salary for this role will be £20500 - £22k depending upon skills, qualification and experience.
Hours of work are 37.5 per week, Monday - Saturday. The role will involve working 2 Saturdays a month, with time off during the week
Benefits include:
33 days holiday per year (inclusive of bank hols)
Pension scheme with linked life insurance
Service Related payment
Employee discount scheme
Employee assistance programme
Discounted tyre vouchers
Bike to work scheme (salary sacrifice)
