Customer Experience Assistant Oldham, England
Job description
Reform & Public Health
Heritage, Libraries & Arts
Ref: G2/OL-74812
Contract: Permanent
Salary: £21,189 - £21,968 (full time equivalent) pro rata per annum (plus unsocial banding payments at 2.5% or 5%)
Hours: 36.66 per week (Mon-Fri including 2 late evenings until 8pm and alternate Saturdays)
Based: Chadderton Health & Wellbeing Centre, Burnley Street, Chadderton, OL9 0JW
Hours: 18.5 per week (Mon-Fri afternoons and alternate Sat mornings)
Based: Royton Library, Rochdale Road, Royton, Oldham, OL2 6QJ
Hours: 14.5 per week (Mon-Thu evenings and alternate Sat mornings)
Based: Royton Library, Rochdale Road, Royton, Oldham, OL2 6QJ or across all sites
Hours: 18.5 per week (varied hours)
Based: across all sites
Closing Date: Sunday 5th March 2023
Shortlisting & Interview Dates: TBC.
Job Description & Person Specification.docx
Role Overview:
To support the delivery of an excellent customer experience across the Heritage, Libraries, Arts and Archive service for all users, partners, and stakeholders
Key Responsibilities:
- To deliver excellent customer service at all times and to provide safe, welcoming services that are fully accessible for users from diverse backgrounds
- To respond to customer enquiries by providing accurate, high quality information including the provision of Council information, tourist information, business, health, local and community information and information about collections and programmes of activity.
- Helping customers in the use of ICT, new technologies and internet-based resources.
- To work flexibly in the interests of the service, working on a rota pattern which includes evening and weekend work.
Key Requirements:
- Experience of working in a library, museum, gallery, heritage, visitor, leisure attraction or customer services environment
- Experience of using IT databases and conducting internet searches.
- Excellent interpersonal and communication skills with the ability to engage with a diverse customer base and manage the expectations of different customer groups and individuals
- Ability to respond to and manage difficult situations as they arise
Oldham Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
If you would like support with this application, an interview or interested in looking at any courses that could help with this position please get in touch with Get Oldham Working - Get Oldham Working registration form - Oldham Council
About Us:
Oldham is committed to developing a Co-operative future; one where citizens, partners and staff work together to improve the borough. Anyone joining the council is coming into an ambitious organisation with big plans. We are working hard to build a brighter future for our borough and we need people from a wide range of backgrounds to continue delivering the best for our communities.
The Council has a clear set of Values and Behaviours, our Values outline how we do business and we share these borough wide with our residents, partners and businesses. Internally we have translated these values into five cooperative behaviours which outline the priority areas of focus for all staff at all levels. You can view the Values and Behaviours on our Greater. Jobs pages Working for Oldham
For details of how we use your data please see our Privacy Notice
Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for an at risk employee, it can be pulled back at any point up to the post being formally offered to an external candidate or an internal candidate that is not at risk of redundancy.
Right to Work in the UK from 1st July 2021.doc
