Operations Support Administrator

Operations Support Administrator London, England

Crisis24
Full Time London, England 25800 - 30554 GBP ANNUAL Today
Job description

At Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It’s the reason we love rolling up our sleeves and getting down to work – and it’s why we’re so successful. It takes an entire team to stand behind something big. Interested?

Job Title: Operations Support Administrator
Location: London Bridge (Hybrid) or Bournemouth
Department: Medical Operations
Reporting to: Service Delivery Manager

About Crisis24

Crisis24, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, and has recently expanded its operations, with Medical Assistance added to our Integrated Risk Management portfolio of services. With a combined expertise covering 55 years we now offer the full spectrum of medical solutions from medical advice, 24/7 medical assistance and proactive case management, to medical evacuation and repatriation services through medical service solutions dedicated to customers – a truly combined medical and security risk management industry leader.

Summary of the Role

You will support day-to-day operations by performing administrative tasks and ensuring high quality customer service for our clients.

As Operations Support Administrator, you will be responsible for providing proactive and efficient administration and organisational support to medical assistance coordinators in dealing with overseas clients. The services may vary from occasional call answering to setting up new policies on the system. You will work as part of a team in a fast-paced environment, assisting coordinators, managing email allocation, onboarding new policies, and handling complaints. The role will involve some level of contact with travellers often in difficult and sensitive circumstances.

To be successful in this busy role, you will need to be able to work well under pressure, be computer literate, able to multitask, display empathy, adhere to specific Data Protection and Confidentiality requirements, follow policies and procedures, and mainly enthusiastic!

Main Responsibilities

  • Managing high volumes of emails and allocating to correct cases
  • Logging relevant details on the case management system
  • Management of administrative tasks related to Cost Containment and Fees
  • Support of DPAS allocation
  • Verification of travel insurance policies including medical declarations, recording, and escalating as necessary
  • Directing first calls appropriately to insurer, claims handler or operations
  • If answering phones, identify the nature of the client’s problem through effective questioning and listening
  • Setting up new insurance policies on the system
  • Handling complaints and expressions of dissatisfaction
  • Where applicable, referring clients to Case Managers, Team Managers or Operation Managers for further support
  • Delivering the service to agreed service levels and quality standards
  • Sharing experience, knowledge, and expertise with colleagues to ensure the best service is always delivered
  • Participating in and completing any other duties as appropriate and as required
Job Requirement (Skillset)
  • Ability to work well under pressure in a busy and fast-paced environment
  • Ability to multitask with high attention to detail
  • Effective time management and ability to prioritize workload
  • Strong communication skills – both verbal and written
  • Can do, will do attitude
  • Ability to take ownership of problems and resolve them
  • Computer literate
  • Work well alone, and as part of a team
  • Previous experience working in Administration or Customer Service essential
  • Knowledge of Insurance desirable
Benefits
  • 25 days holiday plus enhanced entitlement
  • Group Life Insurance
  • Employee Assistance Program
  • Incentive Bonus Scheme
  • Group Pension Scheme
Working Pattern

The Operations Support Administrator will be required to work 37.5 hours per week, and operational requirements may require flexibility in working hours and shift length. Working hours will be rostered across 7 days a week 24 hours per day. Flexibility to work weekends and Bank Holidays is also required.

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

Operations Support Administrator
Crisis24

https://crisis24.garda.com/
Fort Lauderdale, United States
Unknown / Non-Applicable
501 to 1000 Employees
Company - Private
Security & Protective
1990
Related Jobs

All Related Listed jobs

Graduate Geometry Engineer
Contechs Warwick, West Midlands, England 25 GBP HOURLY Today

The department supports new vehicle programmes and current vehicle updates, the primary purpose of the group is to design, validate and release for production

Waiter
Haymarket Hotel - Food and Beverage London, England 13.65 - 15.65 GBP HOURLY Today

Your main role will be to interact with our guests by taking orders, making recommendations, delivering their food, processing payments and providing anything

operations manager
Brewster Partners Recruitment Group Wakefield, England 65000 - 60000 GBP ANNUAL Today

Location: Wakefield, West Yorkshire
Salary: £60,000 - £65,000 pa
Reference: LG /...

Tesco Colleague - Perth Extra
Tesco Perth, Scotland Today

Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time. Days From time To time.

Assistant Manager
National Tyres and Autocare Woking, England 26000 - 31200 GBP ANNUAL Today

A current full valid driving licence. Youll work closely with the Centre Manager to lead the team to deliver against and exceed - sales margin and profit