Customer Experience Assistant Hawick, Scotland
Job description
JOB DESCRIPTION
Post Title:
Customer Experience Assistant
Directorate:
Commercial – Heart of Hawick
Reporting to:
Relevant Service Manager
Job Purpose:
The Customer Experience Assistant will act as the first point of contact for customers across all our facilities and services, promoting a friendly, clean and welcoming environment and ensuring an excellent customer experience.
Responsibilities:
- Ensure the Customer Experience is of the highest standard so that the reputation of the service is enhanced and sales targets are achieved.
- Meet and provide an excellent welcome for visitors to the venue.
- Accurately deliver local visitor information using a range of resources including, on site materials and digital tools.
- Collect and record sale data.
- Promote personally and collectively the ethos of complete customer care in all areas of the service within and outwith the venue.
- Carry out ticketing and retail sales to the public (operating computerized till and ticket booking system), accurately follow cash handling, cashing up and reconciliation procedures.
- Maintain health and safety and hygiene in all areas and to assist in the event of an emergency.
- Display, prepare and serve food/beverages.
- Follow all alcohol sales procedures.
- Ensure quality and offering of service is maintained.
- Control stock rotation and manage stock levels.
- Adhere to Environmental Health standards, recording temperatures, personal hygiene, cleanliness of work area/customer areas and bar.
- Follow daily cleaning and housekeeping tasks associated with maintaining an excellent customer service experience, including but not limited to; clearing tables and disposing of waste food, washing up, cleaning of equipment and stores.
- Any other duties as specified by Supervisor or Manager.
Other details:
Requirement to work out of hours or weekends – regular evening and weekend work will be required.
Any training required will be provided.
Requirement for PVG/Disclosure check – no
Person Specification
EDUCATION
Essential
Assessed by
Desirable
Assessed by
Good standard of education
A
EXPERIENCE
Essential
Assessed by
Desirable
Assessed by
Experience in a customer service role
A/ I
Experience of cash handling
A/ I
Experience in a food service role
A/ I
Customer Service Experience
A / I
SKILLS AND KNOWLEDGE
Essential
Assessed by
Desirable
Assessed by
Communication skills
I / R
Verbal and numerical skills
I
Ability to use initiative
I / R
Problem solving
I
PERSONAL ATTRIBUTES
Essential
Assessed by
Desirable
Assessed by
Warm, friendly and personable
A / I / R
KEY
A - Application
I – Interview
R– Reference
T - Test
Job Type: Part-time
Part-time hours: 24 per week
Salary: £10.90-£11.72 per hour
Benefits:
- Cycle to work scheme
- Flexitime
- Gym membership
- Life insurance
- Sick pay
- Wellness programme
Schedule:
- Flexitime
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Hawick, TD9 0AE: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)
Work Location: One location
Application deadline: 08/05/2023
Reference ID: 0743
