Find More Than 10K+
United Kingdom Jobs

Job description

JOB DESCRIPTION

Post Title:

Customer Experience Assistant

Directorate:

Commercial – Heart of Hawick

Reporting to:

Relevant Service Manager

Job Purpose:

The Customer Experience Assistant will act as the first point of contact for customers across all our facilities and services, promoting a friendly, clean and welcoming environment and ensuring an excellent customer experience.

Responsibilities:

• Ensure the Customer Experience is of the highest standard so that the reputation of the service is enhanced and sales targets are achieved.
• Meet and provide an excellent welcome for visitors to the venue.
• Accurately deliver local visitor information using a range of resources including, on site materials and digital tools.
• Collect and record sale data.
• Promote personally and collectively the ethos of complete customer care in all areas of the service within and outwith the venue.
• Carry out ticketing and retail sales to the public (operating computerized till and ticket booking system), accurately follow cash handling, cashing up and reconciliation procedures.
• Maintain health and safety and hygiene in all areas and to assist in the event of an emergency.
• Display, prepare and serve food/beverages.
• Follow all alcohol sales procedures.
• Ensure quality and offering of service is maintained.
• Control stock rotation and manage stock levels.
• Adhere to Environmental Health standards, recording temperatures, personal hygiene, cleanliness of work area/customer areas and bar.
• Follow daily cleaning and housekeeping tasks associated with maintaining an excellent customer service experience, including but not limited to; clearing tables and disposing of waste food, washing up, cleaning of equipment and stores.
• Any other duties as specified by Supervisor or Manager.

Other details:

Requirement to work out of hours or weekends – regular evening and weekend work will be required.

Any training required will be provided.

Requirement for PVG/Disclosure check – no

Person Specification

EDUCATION

Essential

Assessed by

Desirable

Assessed by

Good standard of education

A

EXPERIENCE

Essential

Assessed by

Desirable

Assessed by

Experience in a customer service role

A/ I

Experience of cash handling

A/ I

Experience in a food service role

A/ I

Customer Service Experience

A / I

SKILLS AND KNOWLEDGE

Essential

Assessed by

Desirable

Assessed by

Communication skills

I / R

Verbal and numerical skills

I

Ability to use initiative

I / R

Problem solving

I

PERSONAL ATTRIBUTES

Essential

Assessed by

Desirable

Assessed by

Warm, friendly and personable

A / I / R

KEY

A - Application

I – Interview

R– Reference

T - Test

Job Type: Part-time
Part-time hours: 24 per week

Salary: £10.90-£11.72 per hour

Benefits:

• Cycle to work scheme
• Flexitime
• Gym membership
• Life insurance
• Sick pay
• Wellness programme

Schedule:

• Flexitime
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Hawick, TD9 0AE: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (preferred)

Work Location: One location

Application deadline: 08/05/2023
Reference ID: 0743