Customer Experience Advisor

Customer Experience Advisor Doncaster, England

Polypipe
Full Time Doncaster, England 18900 - 25000 GBP ANNUAL Today
Job description

Polypipe Building Products are focused on delivering solutions to the residential sector. Polypipe Building Products works with national and local developers, plumbing and heating engineers, general builders and groundworkers to deliver above and below ground drainage systems, rainwater solutions as well as hot and cold plastic plumbing products.

Role: The Customer Experience Advisor will ensure that all Customers are given the highest possible Customer Service and Support.

Responsibilities:

  • To be the initial point of contact for all Customers, providing exceptional levels of service and support
  • Providing effective points of communication and clarity for all internal and external Customers
  • To ensure Customers are effectively communicated with regarding all orders and enquiries
  • Understanding and striving to meet or exceed KPI’s and SLA’s – maintaining the highest levels of service and support possible
  • Ensure that Customer commitments are met at all times, and where issues arise, ensure that all parties are fully informed and communicated with
  • Processing Orders using IFS
  • Using Teams to communicate directly with the External Sales Team on any queries
  • Answering the telephone effectively to Customers and Internal Customers
  • Accessing the main mailbox – keeping it clear and understanding the urgency to clear the box effectively throughout the day
  • Contact Customers when required relating to product changes or order queries as they arise
  • Be professional in approach at all times, with all Customers, both internal and external
  • Exceeding Customer expectations by going above and beyond
  • Any other reasonable duties which may be required by management from time to time.

Requirements:

  • Excellent customer service skills
  • Goal focused to achieve team and individual targets, KPI’s and SLA’s
  • Ability to work effectively under pressure
  • Ability to work well as a Team and independently and be flexible
  • Detail orientated with a logical approach
  • Strong verbal and written communication skills
  • Previous customer service experience desirable
  • Ability to demonstrate customer care skills whilst being assertive when necessary

Hours of work: Monday - Friday 09:00 - 17:00

Offers are subject to a pre-employment drugs & alcohol screen.

Polypipe operate an Equal Opportunities Policy. If you are interested in this role, please apply today with your full CV and a member of our Recruitment Specialist team will be touch.

Job Types: Full-time, Fixed term contract

Schedule:

  • Monday to Friday

Experience:

  • customer service: 1 year (preferred)

Work Location: In person

Customer Experience Advisor
Polypipe

www.genuitgroup.com
Leeds, United Kingdom
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Public
Related Jobs

All Related Listed jobs

Care Assistant - Care Home
Barchester Healthcare Royal Leamington Spa, England 10.83 GBP HOURLY Today

A range of retail discounts and savings. Unlimited referrals with our Refer a Friend bonus scheme. In return for your dedication, youll receive a competitive

Dog Groomer/Pet Stylist
Lush Spaw San Jose, CA 25 - 45 USD HOURLY Today

High end tools provided to reduce grooming time. Whether you have an existing clientele or not, Lush Spaw is looking to support experienced dog groomers by

Tesco Colleague - Newtown Superstore
Tesco Newtown, Wales Today

Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.

account manager
MAERSK Mississauga 145200 - 113137 CAD ANNUAL Today

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees...

Health Care Assistant
Nottingham University Hospitals NHS Trust Nottingham, England 22383 GBP ANNUAL Today

Are you enthusiastic, motivated and have a passion to deliver the highest standards of care to our patients? Then we are looking for you to work with the multi