Customer Experience Advisor

Customer Experience Advisor Coventry, England

Caresoft Global
Full Time Coventry, England 17.85 GBP HOURLY Today
Job description

Job Title: Customer Experience Advisor

Location: Whitley, Coventry (Currently we do 3 days remote working and 2 office days (Monday and Thursday) - however this is at business discretion. All training will be on site and will last approximately 2-4 weeks (depending on how the individual is getting on).

Rate: £23.29 ph via an Umbrella Company (Inside IR35) or £17.85 ph PAYE

Employment Type: Contract (12 Months)

Hours: Standard 40 Hours Per Week

Reference: J38584

Description:

As a Customer Experience Advisor, the candidate would be a knowledgeable expert in our brands in order to achieve a right first-time response and the highest level of customer service.

The candidate would be responding to customers enquiries on our exciting vehicle line up and products. Candidate will also be introducing customers to the retailer network and will be supporting them to deliver an exceptional customer experience. Candidate will also become part of a large team, working in a fast paced and energetic environment, whilst managing inbound and proactive contacts to and from customers, retailers and third parties on a daily basis.

Skills Required:

  • Customer Service
  • Computer-literate
  • Timekeeping

Skills Preferred:

  • The candidate will also be responsible for managing customer and retailer inbound and proactive outbound contacts via telephone, e-mail, social and digital platforms.
  • Being a knowledgeable expert in the company's brands and products identifying prospect customers and generate leads to the retailer network.
  • Identify and manage any complaints on the initial contact and handover seamlessly to the customer solutions teams verifying all contacts and update the SV-CRM system to ensure complete data protection compliance.
  • Ensuring that all contacts are captured in the SV-CRM systems to enable the Customer Experience Centre to be a valuable data source to the wider business.
  • Acting as a role model for company's values, customer first principles and behaviours promoting a positive relationship between customers and retailers to ensure that a collaborative partnership with the retailer network is achieved.
  • Providing support to the retailer network to assist them in achieving a `best in class' service, driving customer loyalty and retention.
  • Ensuring the retailer network follow all of the correct processes and procedures.
  • Supporting ongoing marketing activities, working closely with the marketing team.
  • Achieving positive results that generates high customer satisfaction.

Experience Required:

  • Strong stakeholder negotiation skills.
  • Numerate with excellent attention to detail, with the ability to outline information in a straightforward manner.
  • Results orientated with a determination to make things happen.
  • Clear demonstration of a customer first mind-set in every action.
  • Ability to identify opportunities for improvements and implement changes.
  • Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules.
  • Ability to understand, interpret and action improvements.
  • Strong decision making and problem solving skills.
  • Ability to make quick and competent decisions.

Experience Preferred:

  • Call Centre experience.

Additional Information:

This role is INSIDE IR35

Job Type: Full-time

Salary: £17.85 per hour

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Coventry: reliably commute or plan to relocate before starting work (required)

Education:

  • A-Level or equivalent (preferred)

Experience:

  • customer service: 1 year (preferred)

Work Location: In person

Customer Experience Advisor
Caresoft Global

www.caresoftglobal.com
Burr Ridge, United States
Richard M. Christman
$100 to $500 million (USD)
1001 to 5000 Employees
Company - Private
Information Technology Support Services
Related Jobs

All Related Listed jobs

Administrator
Dawsons Swansea, Wales 10 GBP HOURLY Today

Dawsons, Swansea's leading Estate Agency, who are well established in the management of properties throughout Swansea, Llanelli and their surrounding areas, are

Sales Advisor (Full-Time) - Forestside
H&M Belfast, Northern Ireland 15917 - 18577 GBP ANNUAL Today

As a sales advisor you are responsible for always putting our customers first while creating an exceptional shopping experience in store.

Weights Engineer - Belfast
Expleo Belfast, Northern Ireland 24091 - 38804 GBP ANNUAL Today

Customer expectations (within the constraints of other design drivers.). Work with Mass Properties team in allocation of a robust set of mass targets for the

warehouse manager
gap Trading Chesterfield, England 16.779807692307692 - 11.189903846153847 GBP HOURLY Today

Our prestigious client based in Holmewood are looking for a Transport/Warehouse Administrator to join their team.

Job...

medical assistant
Blossom homecare Greenwich and Dartford London, England 22880 - GBP HOURLY Today

Job Title: Healthcare Assistant

Duties:
- Provide direct care and support to patients under the supervision of healthcare...