Customer Experience Advisor

Customer Experience Advisor Burton upon Trent, England

Cactus Search
Full Time Burton upon Trent, England 23500 GBP ANNUAL Today
Job description

If you love customer service & customer experience and are motivated by making life easier for others, this is the role for you. This role will require you to respond & interact with customers whom are dissatisfied with their experience in a timely and effective manner, in line with the company standards.

Starting Salary: £20,000 - £23,500 - Mon-Fri 9-5.30PM


  • Making both Outbound & Inbound calls to existing customers whom have been in touch with issues & queries
  • Being the first point of contact for queries and advice whilst objection handling to the up-most of your ability.
  • Work with the Managers to ensure other areas of the business act upon complaints to prevent escalation & negativity.
  • Working alongside multiple departments to gather feedback from clients, whilst sharing best practise.
  • Analysing CEX activity data and reports

Your experience and skills
  • Motivated to succeed, enthusiastic, bubbly, vibrant, confident, dedicated, proactive and driven.
  • A self-starter attitude with the ability to multi-task, work under pressure and meet deadlines - Customer CEX / Customer Relations
  • Ability to work individually and as part of a team
  • Strong Customer service background whether this be over the telephone or face 2 face.
  • Good interpersonal skills and the ability to build rapport at all levels
  • Excellent verbal and written communication skills
Please get in touch - [email protected]

Customer Experience Advisor
Cactus Search

www.cactussearch.co.uk
Worcester, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Public
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