Customer Engagement Manager - 12-month contract, Amazon Shipping

Customer Engagement Manager - 12-month contract, Amazon Shipping London, England

Amazon EU SARL (UK Branch)
Full Time London, England 77000 - 103055 GBP ANNUAL Today
Job description

Experience in PR, Marketing, Copywriting, Corporate Communications or similar field • Experience working with marketing tools including email, CRM, and marketing automation platforms • High degree of proficiency in English • Exceptional organisational skills • Bachelor’s degree • Able to work in a diverse team

Are you interested in building the future of e-commerce delivery? Do you want to be a part of team establishing the next big B2B initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.

We are looking for a talented Customer Engagement Manager who will be responsible for building best-in-class communications and content to drive a high level of trust and engagement with our customers. In this role, you will translate new products, features and business changes into engaging copy and content to improve our customers' experience. You will manage and execute initiatives, working with cross-functional teams. You will have communications program management experience, excellent writing skills, and the ability to easily adapt communications for different audiences. You will exercise extremely high judgment in narrow time frames, inject logic and care into communications, and ensure content meets the highest standards. You will also have a strong sense of brand and editorial voice; with the ability to harmonize messages across multiple channels and marketing vehicles.

Our environment is fast-paced and requires a candidate who is flexible and thrives in ambiguity, with the ability to think strategically while paying careful attention to detail.

Key job responsibilities
  • Define the strategy and manage the execution of communications programs to improve the shipper experience. This includes analysing and defining key objectives, messages and channels, to drive awareness, engagement, and adoption of initiatives
  • Create high-quality, engaging communications and copy for customers across a variety of channels, including emails, FAQs, Help pages, newsletters, videos, websites, announcements, and others.
  • Build and execute email campaigns in Pardot, measuring their effectiveness to enable future enhancements
  • Create and maintain communications toolkits, processes, templates, and messaging for global stakeholder teams
  • Propose, execute, and scale new ways of creating and distributing communications, including identify and driving process improvements
  • Develop, track and report metrics on the effectiveness of communications, as well as continually monitor, analyse, and tune messaging to maximise impact

A day in the life
  • Managing intakes for communication requests from stakeholders across the business.
  • Translating business requirements into customer-obsessed copy and content
  • Creating emails in Pardot using brand templates and custom audience segmentations
  • Creating onsite notifications
  • Managing the communication calendar
  • Analysing performance and optimisations

Bachelor’s degree in English, Marketing or relevant field of study Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).

Customer Engagement Manager - 12-month contract, Amazon Shipping
Amazon EU SARL (UK Branch)

https://www.aboutamazon.com/
Seattle, United States
Andrew Jassy
$10+ billion (USD)
10000+ Employees
Company - Public
Internet & Web Services
1994
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J80051CB_1690553003 Posted: 28/07/2023
Expiring: 25/08/2023