Customer Engagement Advisor Bicester, England
Job description
About us
Polestar is an electric performance brand, determined to improve the society we live in by catalysing the change to sustainable mobility. We are a team of highly talented individuals who share a passion to change the world. We challenge conventions and we challenge ourselves for the purpose of innovation. We believe innovation is a team effort and each component is critical to the performance of our cars. Each person working at Polestar is as important to the team and its performance. We are all in, dedicated on our ambition. Guiding our industry forward through pure, progressive, performance.
Our focus is on uncompromised design and technology. Passion and emotion drive us, electricity and innovation drive our cars. Our products are excellent, efficient and entertaining. In Polestar’s future, there is no room for shortcuts, excuses or compromises.
At Polestar, the sky is the limit.
Let us describe the challenge we offer
To deliver brilliant performance and a first class personal, experience for our current and future customers across the shopping and ownership journey, ensuring all requirements and service levels are achieved.
Customer Engagement Advisor will work under supervision delivering output according to pre-defined operational and business targets
What you´ll do
The role is Multi skilled and will involve Customer Engagement activity including:
- Product, Service and Support Enquiries via Inbound Calls, Outbound Follow up Calls, Emails, Cases, Chat and Social Media Channels
- Vehicle registrations, fleet pack assignment and order to delivery processes
- Outbound Lead Generation and Follow up Calls
- First line Complaint resolution
- Other tasks as required for the role
Behaviour Competencies:
- Passionate about our planet and sustainability/Interest in Technology/EV/Motor Industry
- Customer service focused
- Enthusiastic and positive approach to the working environment
- Ability to work as part of a Team
- Good attention to detail
- Flexibility – Ability to adapt to different working tasks (Inbound, outbound, email, chat etc.)
- Good Time Management
- Previous experience in a Customer facing role (desirable)
- Educated to high school level or equivalent
- Excellent oral and written communication skills in English
- Good IT and Computer skills
- Able to work rotational shifts: 8am to 6pm Monday to Friday and occasional Saturday 10am to 3pm if required
What do we offer in return?
- Competitive salary
- Pension scheme
- Life Assurance
- Healthcare: Private Medical Insurance) + Healthcare cash plan
- Company Car Scheme
- Holidays: 28 days paid holiday plus 8 statutory bank holidays
- Bank Holiday Pay: Double time paid for bank holidays worked
Competence and experience is important, but personality is key!
We are a start-up company with strong growth focus. As we are in a phase of setting up our global organisation and developing processes and tools while growing at a high speed a strong experience is required to manage the level of complexity and fast decision taking. We are a flat organisation with a Go-Get-Attitude, and we act as a strong team to get things done to enable the business to be successful. We work with speed and engagement in a collaborative manner.
Is this you?
We look forward to receiving your application as soon as possible. We will do ongoing selection of candidates during the application period, so don't hesitate to submit your application if you're interested.
Are you ready for the journey? Which is electric by the way…
