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Customer Due Diligence Supervisor

Customer Due Diligence Supervisor United Kingdom

bet365
Full Time United Kingdom 10.56 - 12.04 GBP Today
Job description

Overview

Operations

Full Time

Closes 30/08/23

Gibraltar

Full Time

Closes 30/08/23

Who we are looking for

A Customer Due Diligence Supervisor who is knowledgeable and enthusiastic about analysing risk, whilst working in a fast paced environment.

Previous experience working at a supervisory level in a compliance, risk or regulatory role would be advantageous. Experience of working in the gambling industry is desirable but not essential.

Training will be provided on all aspects of the role, including verification, enhanced due diligence and safer gambling processes giving you the tools and knowledge required to analyse risk.

Successful applicants will enjoy competitive rates of pay, increasing with experience, and an excellent range of benefits. This is a full time position and you will be required to work any five days from seven on a rolling rota.

Preferred skills and experience

Excellent attention to detail.
Logical thought process to reach considered decisions.
Strong interpersonal skills, with ability to communicate effectively and clearly to management, operational staff and customers.
Ability to motivate and manage staff, providing coaching and feedback in an effective manner.
Strong organisation and prioritisation skills.
Knowledge and understanding of policies and procedures relating to further due diligence, responsible gambling and anti-money laundering.
Sound written and verbal communication skills.
Previous experience working at a supervisory level in a compliance, risk or regulatory role would be advantageous. Experience of working in the gambling industry is desirable but not essential.

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Main Responsibilities

Reviewing completed further due diligence (FDD) and anti-money laundering (AML) reports and determining the risk mitigating actions that are required.
Overseeing the day to day activities of the Customer Due Diligence team, ensuring that all reports and tasks are completed to a high standard and in a timely manner.
Providing a point of escalation for Customer Due Diligence Specialists and Customer Due Diligence Team Leaders.
Liaising with other departments regarding customer accounts.
Taking ownership of high risk cases ensuring risk is appropriately alleviated whilst maintaining an excellent level of customer service.
Working closely with the Customer Due Diligence management team regarding the management of customer accounts.
Developing team leaders ensuring plans are in place to facilitate development and in turn ensuring that team leaders have plans in place for their specialists.
Suggesting ideas to improve processes and procedures to benefit the department as a whole.

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Customer Due Diligence Supervisor
bet365

www.bet365.com
Stoke-on-Trent, United Kingdom
Denise and John Coates
$2 to $5 billion (USD)
5001 to 10000 Employees
Company - Private
Internet & Web Services
Information Technology
2000
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