Guest Service Coordinator London, England
Job description
Four Seasons Hotel London at Ten Trinity Square is looking for a Guest Service Coordinator to join our team at La Dame de Pic Restaurant.
The Guest Service Coordinator role:
In this busy and varied role, you will be responsible for providing consistent service to ensure a memorable guest experience by creating a lasting first impression delivering a personalized arrival and departure experience for our guests whilst participating in the daily operation of the restaurant.
Duties & Responsibilities
To maintain the entrance of the La Dame de Pic restaurant on a daily basis ensuring that flowers are fresh and watered, floor clean and coat cupboards in good order
To welcome guests and register their arrival
To complete any reporting task as directed by the General Manager or Restaurant Manager, for example, briefing sheet for the next day
To listen and respond to any voice messages, emails, and all other inquires in a prompt manner
To build a good rapport with customers (particularly regulars/locals)
To work operationally with the team and provide as much information that is required i.e. guest preferences (guest history), dietary requirements
To adhere to the hours of work/shift system
To serve the guests at the reception desk or on the phone to the company standard – friendly and professional with a welcoming smile. A full working knowledge of all the facilities available at the restaurant along with the opening hours, types of menus etc
To maximize the capacity of the restaurant through judicial allocation of all reservations taken
To use a telephone manner that is in line with the high standards within the company
To take charge of answering the phone by the third ring at the latest, at all times while on duty
To allocate the tables according to the level of booking and the guests requests
To communicate all the relevant information to the department heads via internal e-mail / telephone
To be attentive, discreet and professional at all times
To recognize all regulars and be aware of their likes and dislikes. To use their name at all times
To achieve guest satisfaction through high quality service and to promote good relations with guests and fellow team members
To handle certain guest complaints and take necessary action to remedy the situation or notify the General Manager if a guest is badly behaved, distressed or upset
To know the physical set-up of the restaurant as well as the sequence of service by participating in service when required
To understand fully the billing procedure, presenting the bill, cloakroom and taxi procedure
To support the Management team and help ensure smooth running of the floor during service
To comply with any other reasonable instruction from Management and Superiors and to work at all times towards achieving the highest possible standards
To work closely with Anne Sophie Pic, Managers, Chef de Rang, Commis Waiter and Back of House.
Communication
Maintain effective communication within the department and ensure that the Restaurant Management is kept well informed of any problems/queries that have arisen.
Report any problems/complaints to the Restaurant Management
To attend any department training sessions and/or meetings required.
Health and Safety
To ensure a safe workplace by identifying hazards and taking corrective action.
To maintain compliance with government regulations to ensure a clean and hygienic work environment.
To comply with and fully understand the laws and regulations regarding licensing, food safety, health and safety, fire equipment and fire training
To ensure accidents are reported in accordance with procedure
To respond properly in any emergency or safety situation
Ensure that at all times that the Lead with Care Guidelines are followed
Additional Responsibilities
Conduct self in a professional manner at all times. Adhere to the established standard of conduct and house rules, fire regulations, and department procedures and policies.
Dress in issued uniform and ensures a neat, clean, and tidy appearance at all times, adhering to the established Grooming Standards Policy.
Just some of the benefits Four Seasons Hotel Ten Trinity Square employees enjoy:
- £33,690 package which includes Hotel service charge, and salary.
- 40 hour working week
- Excellent Training and Career Development opportunities
- Up to 20 complimentary nights at any Four Seasons Hotels or Resort around the world with years of service.
- Free meals at Pepys while on duty including fruits, coffee/tea and fizzy drinks available throughout the day
- Up to 2 paid Wellness days per year!
- Holiday entitlement increases with years of service up to 33 days off
- Free Life Insurance while on duty.
- Bupa Dental and MediCash plan available.
- Opportunities to build a successful career with global potential
- Season Ticket Loan & cycle to work scheme
- Free Uniform dry cleaning available
- Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year.
- Access to Wagestream– a salary advance benefit
- Employee Recognition Programmes
- &many, many more surprises to discover!
About Four Seasons Hotel Ten Trinity Square
Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Ten Trinity Square is the starting point for discovering London’s historic past, alongside its exhilarating present. Only an archers arrow away from the Tower of London, Ten Trinity Square is a 100 room hotel with 41 Four Seasons Residences. The building houses our award-winning Spa, an exclusive members club as well as three exciting destinations restaurants. Awarded two Michelin stars in the 2022 Michelin Guide, La Dame de Pic London is a vibrant destination for gourmands in the capital, showcasing Chef Anne-Sophie Pic’s creative French cuisine. Mei Ume offers traditional Chinese and Japanese dishes with a modern approach. Lastly, presiding at the heart of the hotel, Rotunda is a stylish and elegant venue set beneath an art deco domed ceiling, serving an all-day dining menu.
We look forward to receiving your application!
