Job description

Job Description

Customer Detail Telephone Agent

WE'RE HIRING! We're looking for a Customer Detail Telephone Agent to work for IncomeMax, based in our ROMFORD OFFICE.

About IncomeMax

IncomeMax is an award-winning social enterprise that makes people feel better about themselves and their finances. Since 2009, we have found over £24 million extra income for customers. With the support of our partners, we work directly with vulnerable individuals and low-income families to identify ways to increase income, reduce bills, and deal with debts.

What makes IncomeMax special is our human-to-human service, delivered by our amazing team of trained, expert advisers who hand-hold customers through the income maximisation journey – providing advice, completing forms, and making phone calls on their behalf.

They live our values every day, being kind, supportive, and human.

The role

We’re looking for a Customer Detail Telephone Agent who is a great communicator with a big heart!

The role involves making telephone calls to customers, asking them questions and inputting their details and circumstances on to our personalised online database.

Telephone skills are really important - you'll need to be friendly, caring and patient.

Our best Customer Detail Telephone Agents are hard working, super efficient and have the most amazing attention to detail. They know how to get the information they need from customers quickly without rushing them, and can get through lots of cases productively. If this sounds like you - we want to hear from you!

What you’ll do here:

• You’ll join an amazing team who care deeply about making a positive difference to customers’ lives
• Attend training to understand the processes, systems, and scripts to master your job.
• Speak to customers on a daily basis to earn their trust, understand their personal circumstances and financial situation.
• Manage cases - capturing customer details and inputting them on to our specialised online database.

We’d love to hear from you if:

• You feel passionately about helping customers overcome tough situations – this is at the heart of what we do.
• You are keen to gain knowledge and learn new skills.
• You are a strong communicator, both written and spoken.
• You are well organised and feel comfortable following and developing established procedures.
• You are empathetic and can build trust with customers by being sensitive, attentive, and in control.
• You feel confident using the internet/IT in the provision of advice and the preparation of customer cases.
• You take pride in managing your workload effectively to prioritise tasks, meet deadlines, and manage caseloads.

This is an office-based position.

Monday – Friday 9am – 5pm (35 hours per week) based in Romford

Start date - ASAP

To find out more about IncomeMax visit our website - www.incomemax.org.uk

Job Type: Full-time

Salary: £21,749.00 per year

Benefits:

• Casual dress

Schedule:

• Monday to Friday

Work Location: In person

Reference ID: DTINDEED