Customer Delivery Administrator Wilmslow, England
Job description
At a glance
Working pattern- Tues - Fri 12pm - 8pm, Sat 10am - 6pm at Stanley Green CDH
The hourly pay range for this role is £10.85- £13.29
This position is a fixed term contract, until the end of January 2024
About the role
As a Customer Delivery Hub Administrator, you will support the site with various administrative duties. Through a proactive approach and flexible approach, administrative tasks will include the accurate input of information into a variety of John Lewis systems and to follow Site Operating Procedures.
Key responsibilities
Analysing routes and supporting the crews out on the road, in order to improve Delivery targets.
Processing and accurately recording Partner and Agency hours worked, absence, sickness & holidays onto the Google Trackers to minimise queries whilst adhering to deadlines and completing weekly statistical information as part of our unproductive reporting
Competently responding to incoming telephone calls in a timely manner and overseeing the daily management of the duty manager mailbox
Completing department stats and reporting to enable the CDO Leadership Team to supply data for the business reporting of Key Performance Indicator
Actively plan and book local courier deliveries as and when required, following the Site Operating Procedures within cost budgets
Ordering, recording, unpacking and distribution of business dress/footwear as appropriate and controlling Partner purchase requirements
Liaising with the Customer Delivery Resolution Team to investigate any delivery anomalies via the duty manager mailbox and by viewing Connex.
Effectively communicating and carrying out a handover at the end of the shift to relevant Partners
Reporting any accidents, near misses (using the near-miss cards) and any health and safety issues.
Essential skills & experience you will need
Excellent PC Skills- Google Docs, Google Sheets, Google Slides, Word, Excel and Powerpoint
Good working knowledge of IT Systems
Experience in working in an office or clerical role
Previous experience of data processing and inputting
Comfortable telephone manner
Experience with emails
Desirable skills and experience you could bring
Use of a Route Planning System- Descarte
Use of a Procurement System
Benefits of the Partnership and the role
You will enjoy 25% discount at John Lewis and 20% in Waitrose
The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay)
Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy
Find out more about the extensive range of exciting benefits that you could enjoy when you join us on our website under About the Partnership; Benefits.
Next Steps
The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").
Once you've submitted an application the next steps of the process, if successful, are likely to include an in person interview at Stanley Green CDH.
You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Thanks for your patience in the meantime and for showing an interest in joining JLP.
