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Customer Data & Insight Analyst

Full time: 39 Hours

Permanent

Hybrid working (Head Office Windermere – minimum 2 days per week)

Competitive Salary

The Role

This role is part of a new team created to help drive business performance by turning our wealth of data into actionable insights and recommendations.

You will work closely with our data science partner and be instrumental in delivering high quality insight, research, reporting and analytics using a range of data sources and software. You will scope various insight requests and help stakeholders to answer their questions through clear interpretation of briefs and formation of analysis. You will also support our myLakeland loyalty scheme which has over 1.6m members with a clear understanding of customer metrics and campaign performance.

About You

You’ll be constantly curious, able to interrogate, interpret and synthesise information about customers, products, on-site experience and marketing. You’ll have an advanced level of numeracy and analytical capability and proven experience in providing commercial insights. You’ll be able to work with different data sources and be hands on in extracting data. Able to think on your feet and manage your own workload and meet deadlines, you’ll enjoy working in a fast paced retail environment where there is always lots going on. You’ll be happy working independently whilst also enjoying being part of a team, sharing information, knowledge & experience freely and building and maintaining positive relationships.

About Lakeland

Founded in the early 60s, we're still a family-owned business with the same strong values of quality and customer care now as when we first started. From selling plastic bags for home freezing from the Rayner family garage in Windermere, to over 4000 kitchen and home products today, Lakeland has grown to the extent that we now send out thousands of parcels a day from our Kendal despatch centre, and we have stores nationwide, stretching from Aberdeen to Exeter, with more in the pipeline.

Benefits

There are many benefits to being part of the Lakeland team. Other than being part of a huge and happy working family, our colleagues are rewarded with a competitive salary, discretionary bonus scheme and a group personal pension plan.

There are 29 days’ paid holiday (including bank holidays) and generous discounts on our products. We offer a great retail environment, and the chance to be part of a team who like to work and socialise together