Customer Connection Manager Inverness, Scotland
Job description
About the Role
Base Location: Glasgow, Perth, Aberdeen or Inverness
Salary: £37,600 - £42,000 + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full Time | Flexible First options available
The duties and responsibilities of the Customer Connection Manager are:
- Manage a portfolio of high value customer business accounts by understanding customer project status and progress and reporting this into the relevant business areas and work closely with functions across SSEN Transmission, using subject matter experts where appropriate.
- Pro-actively plan, implement, and report on effective engagement with the customer.
- Account Management: Manage strong relationships with Generation Customers (potential/existing) connecting to the SSEN Transmission network.
- You will be daily point of contact for both the client and SSEN Transmission project teams, to support successful relationships.
- Contract and portfolio management, ensuring milestones are being met in line with each project progression.
***Please note at SSEN Transmission our customers are Distribution Network Operators, Generators & Large Demand Customers. This is not a sales or contact centre role.
What do I need?
To be considered for this role, we would love you to have:
- Business to Business Account Management experience is critical for this role, along with commercial and industry awareness.
- Experience of chairing meetings and skilled in taking comprehensive minutes. Must be comfortable with corporate IT systems and proficient at using Microsoft Word, Excel and Powerpoint.
- Excellent time management in order to handle workload with varying levels of priority whilst maintaining up to date records against portfolio with an appreciation for document control.
- Exceptional class interpersonal skills (external and internal audiences) to initiate leads, build, improve and maintain external contacts; and establish strong working relationships to enable the job holder to seek cooperation from, influence or motivate others to help resolve problems.
- Ability to develop and manage healthy relationships in challenging project circumstances whilst negotiating and influencing internal and external organisations and individuals.
About our Business
SSEN Transmission owns and operates the electricity transmission network in the north of Scotland, transporting energy from where it is generated to where it is needed, providing a safe and reliable supply of electricity to the communities it serves. Home to some of the UK's greatest resources of renewable energy, SSEN Transmission is playing a critical role in the transition to a low carbon future, developing, building, maintaining and operating a network for net zero.
What's in it for you?
An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.
Next Steps
All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Debbie on [email protected] / 01738 342939.
Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.
#LI-TRM
#LI-DM1
#LI-Hybrid
