Customer Connection Agent Rugby, England
Job description
Are you ready for an exciting new challenge with a successful Gold Standard full fibre network provider?
A little bit about us….
We’re not like other broadband providers, and we really don’t want to be. We are currently on a mission to ensure rural communities across East Anglia and Essex can access future ready, hyper fast, full fibre broadband.
After securing a total of £146 million in from our investors, we need you to play a part in our ambitious future!
Why join County Broadband….
At County Broadband we believe in giving back to our employees and empowering everyone to develop to their full potential. We believe in our values of Ambitious, Loyal and Proud!
We currently offer some great benefits, that are continuously being reviewed!
- Salary up to £20,319 per annum
- 22 days annual leave rising to 25 days with length of service (plus bank holidays)
- Private Medical Insurance with Vitality
- Company bonus scheme
- Access to 1000’s of discounts via Perkbox
- Access to the Employee Assistance Programme and a 24/7 GP service via Perkbox Medical
- Enhance maternity/paternity pay
- Company sick pay
- Refer a friend scheme
- A future leader programme
- Clear career and training pathways
Our exciting opportunity
This role is key to support the customer connection function. The role will take the lead on booking customer installations and liaising with our build partners.
- Using data to identify customer connections within FTTP village projects.
- Contact customers by phone and email to schedule installation of fibre to the premises
- Schedule installations with County Broadbands engineers and build partners.
- Create workflow jobs using the County Broadband task management system
- Maintain accurate records of scheduled work
- Maintain accurate records of contact with customers
- Identify aborted jobs and reschedule work
- Providing any necessary data or reports to the Customer Connection Supervisors and Manager
- Other such reasonable duties within the general scope of the job title, at the Customer Connections Managers direction
Your skills and experience
- Experience in a customer service/call handler role.
- Proven experience in and administrative role
- Computer literate
- Excellent written and verbal communication skills
Apply today to start your next adventure with County Broadband!
