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GSK Barnard Castle is a key secondary manufacturing site and has invested heavily in industry 4.0 state of the art, bespoke equipment to support sustained new product introductions and volume increases, and as a key supplier of some of GSK’s blockbuster products, the site contributes revenues of ~$2Bn annually.

We create a place where people can grow, be their best, be safe, and feel welcome, valued and included. We offer a competitive salary, an annual bonus based on company performance, healthcare and wellbeing programmes, pension plan membership, and shares and savings programme.

We embrace modern work practises; our Performance with Choice programme offers a hybrid working model, empowering you to find the optimal balance between remote and in-office work.

Discover more about our company wide benefits and life at GSK on our webpage Life at GSK | GSK

Reporting directly to the Complaints Team Manager, the Complaints Senior Quality Coordinator will coordinate complaint investigations for the site. Perform a review of complaint trends and escalate issues to Quality Manager and site Quality Director. To endure that released products were manufactured and packaged in accordance with the licensing requirements and to promote quality/compliance.

In this role you will…

• Investigate complaints promptly and action any necessary remedial, corrective and preventive actions with the appropriate priority. Leads and directs on more complex investigations into complaints. Ensure that all complaints are recorded at the time they are received, that pertinent information (including samples) is gathered and investigated, and that reports are issued through established channels in a timely manner. Directing product complaints to product stream / support group complaint co-coordinators for investigation. Reporting outstanding complaints to product stream / function. Training and mentoring of staff.
• Generate reports for the Value Streams & Sites to identify and investigate possible trends or patterns of complaints so that appropriate action can be taken. Trends data and escalated issues for complaints monthly. Gathering and producing complaint data / graphs required for audits, LICs and PIRCs as required. Investigates breaches of the alert limits. Provide quality input regarding customer complaints into vendor complaints.
• Identify any associated adverse event (AE) / device incident (DI), and trigger investigation and reporting of these in accordance with Regulatory requirements and timelines. Identify and escalate serious human safety issues, associated with a single complaint or signals raised through trend analyses. Ensure that the Quality Manager and relevant Business unit management are notified of any deviations from GMP, which may have a significant effect on product quality.
• Co-ordinates inspection readiness activities regarding complaints. Front Audits for Role. Involvement in Gembas (low level audits) in relation to complaint issues. Attends Product Technical Review Team Meetings to provide input on complaints received for the product and any trends.
• Promote Quality Improvement activities related to complaints by working with other areas such as production, PMQC, NPI, QA Technical and Laboratories. Provide GMP advice on an ongoing basis. Leads quality improvement activities. Is actively involved in improving safety, COSHH, surveys and safe working practices in the area.

Why you?

Basic Qualifications & Skills:

We are looking for professionals with these required skills to achieve our goals:

• Graduate Relevant experience, ideally gained working in a Pharmaceutical Manufacturing Facility.

Preferred Qualifications & Skills:

Please note the following skills are not necessary, just preferred, if you do not have them, please still apply:

• Used knowledge of current Good Manufacturing Practice requirements within major pharmaceutical markets.
• Knowledge and application of the principle of the Quality Management Systems (QMS).

Closing Date for Applications: 14th September 2023

Please take a copy of the Job Description, as this will not be available post closure of the advert.

When applying for this role, please use the ‘cover letter’ of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application.

We are addressing gender equality at all levels within our organisation, we also remain committed to improving ethnic diversity within GSK and recruiting and developing talent that mirrors the communities in which we work. With support from our Global Disability Council and our employee resource group, the Disability Confidence Network, we are working hard to create an inclusive workplace.

We want GSK to be somewhere everyone can feel a sense of belonging and thrive. Our success absolutely depends on our people.

Why Us?

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We’re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.

As an Equal Opportunity Employer, we are open to all talent. In the US, we also adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on [email protected] or 0808 234 4391. Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels

As you apply, we will ask you to share some personal information which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

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