Customer Collections Advisor - Work From Home Remote
Sigma Connected
Full Time
Remote
20211 GBP ANNUAL Today
Job description
Are you looking for your next venture in Customer Service and Collections?
If the answer is yes, keep reading!
Salary starts at £20,211 and rises to £20,670 after probation.
Role Purpose:
To receive and respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems. All customer contacts should be dealt with efficiently, meeting or exceeding their expectations of the company.
Responsible for:
Making customers needs top priority whilst giving the highest level of customer service.
Duties and Key Responsibilities:
- Update Customer details to reflect payments, invoices, and bills
- Ensure service and quality in line with current KPI’s
- Able to Adapt Communication style in order to meet customers needs and understanding
- Deliver and maintain a high quality service to all customers as priority
- Works well within a team and is able to support, communicate and share best practice well with peers
- Communicate clearly and simply both written and verbally
- Handle objections in a precise manner to ensure full understanding and clear communication to the customer
- Takes ownership to seek a positive resolution to any issues, but can escalate a problem if necessary
- Update systems accurately with relevant information
- Able to get to the bottom of issues quickly and efficiently in order to provide solutions and answers
- Seeks feedback and volunteers for tasks to gain new experiences
- Challenge existing methods where appropriate to ensure the customer receives an improved service
General Responsibilities:
All employees at Sigma have a set of core responsibilities that sit alongside their individual duties and responsibilities:
Build and maintain productive working relationships with colleagues and management- Operate within the terms of Sigma’s policies and procedures always ensuring that all work and work-related activities are operated in accordance with legal requirements including GDPR
- Demonstrate knowledge and understanding and positively promote equality of opportunity
- Be adaptable to change and have an ability to acquire new and relevant skills and knowledge by taking appropriate responsibility for own personal and professional development
- Take appropriate care to ensure that company equipment, facilities and infrastructure are not defaced or damaged
- Be aware of and take action to report any potential workplace/personal hazards to Health & Safety
Experience and Requirements:
- Must be available to work rotational shifts, weekends, and public holidays in line with client requirement
- Clear Credit and criminal record check
- Computer literate
- Understand how to operate a phone
- Effective written and verbal communication skills
- Experience working in a contact centre is desirable but not essential
Attributes, Knowledge and Competencies:
- Strong attention to detail
- Excellent communication and listening skills
- High Level of customer service skills and ability to adapt and build rapport
- Customer Centric
- Problem solver
- Strong questioning and probing skills
- Able to use initiative
- Excellent organisational skills and the ability to multi-task
- Punctual
- Results focused and target driven
- Remain calm and controlled in difficult situations
- High level of confidentiality to always remain professional
- Self motivated to work individual but also able to adapt to be part of a team
What we offer:
- Competitive salary and bonus scheme
- 22 days holiday plus bank holidays. If you are required to work bank holidays these will be added to your entitlement to use at another time.
- Pension scheme
- Peer recognition and awards scheme
- Wellbeing initiatives like desktop yoga and mental health first aiders
- Employee Assistance Programme
- The opportunity to be involved in a variety of charitable/volunteer work
- You’ll be part of a diverse, engaging and fun workforce, where your successes will be celebrated and you’ll have support when things don’t go to plan
About Sigma, part of the Digicall Group
Our business revolves around Business Process Outsourcing – we help run business’s more effectively and efficiently by taking responsibility for various processes.
At Sigma, we believe in serving people and changing lives. Through a diverse and inclusive service offering and partner network, we believe that whatever your need, we have a solution for you. Our business is to be there for your business when it matters most.
Sigma is part of the Digicall Group which is a preferred service partner providing a range services in diverse segments such as contact centre management, insurance claims administration, claims assessment and adjudication, supply chain management and tailor-made bespoke solutions which meet customer demands in a responsible, cost-effective and sustainable way.
Diversity and Inclusion
Sigma Financial Group is committed to promoting a diverse and inclusive workplace.
We have a range of inclusive employment policies, employee engagement forums, an employee continuous improvement project, wellbeing facilities, mental health first aiders and an employee assistance programme to support all our people irrespective of background.
We are proud to be a disability confident committed employer and a member of the mental health charter.
Our aspiration is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel valued and able to give their best.
Mission Statement:
Our new mission is…To improve everything Always! We’ll do this by living our values…
Core Values:
Sigma has created four Core Values that the business and all employees stand by, they help drive our behaviours and what our brand stands for.
#Always Learning – because the more we learn the more we achieve
#Always Adapting – because flexibility creates opportunity
#Always Together – because we are part of our community, not apart from our community
#Always Better – because we do more
Sigma Connected
www.sigmaconnected.com
Birmingham, United Kingdom
Gary Gilburd
$5 to $25 million (USD)
1001 to 5000 Employees
Company - Private
HR Consulting
2011
