Customer Collections Advisor Glasgow, Scotland
Job description
This is an opportunity for a Collections Case officer career with Creditfix and Carrington Dean – the UK’s largest personal insolvency firm.
Based in the heart of Glasgow City Centre the leading organisation, is renowned for its empathetic and client-focused approach. Creditfix and Carrington Dean have helped more than 180,000 people since 2007 by offering tailored support to people struggling with their finances.
Debt might be daunting, but it isn’t complicated and it’s that philosophy and forward-thinking approach that is revolutionising the insolvency industry.
The Payment & Arrears Department is responsible for the management of all Arrears clients, securing outstanding payments, and minimising failed arrangements.
In addition to a competitive salary and monthly bonus, you will also be rewarded with the following great benefits:
- 29 days annual leave
- Modern offices within Glasgow City-Centre with great on-site facilities, including fitness gym
- Genuine opportunities to progress your career with supportive managers who want you to succeed
- Employer pension contributions
- Private Medical Benefits
- Wellness Programmes
- Tickets (Hydro Executive Suite, Celtic, Rangers & Liverpool FC)
- Plus lots more including Enhanced Maternity Pay and Annual Staff Party's
What's involved?
- Managing both Inbound and Outbound calls to a variety of clients.
- Ensuring all clients details are accurate including payment date and payment method.
- Ensuring all relative solutions are explored with clients
- Update clients case with clear and concise information
- Update all cases accurately and in line with business processes
- Taking ownership of self-learning and development
- Report daily on your own performance versus KPIs
- Play a major part in department meeting agreed SLAs
Skills Required?
- Strong objection-handling skills
- Good ability to negotiate
- Ability to adapt to a wide range of customers
- Able to listen and communicate with vulnerable customers whilst reaching a positive resolution.
- Self-motivated and can use own initiative
- Good problem-solving skills
- Excellent communication skills both verbally and written
- Experienced in a call centre environment is desirable.
- A can-do attitude and a drive to succeed
Job Types: Full-time, Permanent
Salary: From £25,200.00 per year
Benefits:
- Company events
- Company pension
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
- Wellness programme
Schedule:
- Day shift
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (required)
Experience:
- Debt Management: 1 year (preferred)
- Collections: 1 year (required)
- Call Centre Customer Service: 1 year (preferred)
Work Location: In person
