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Customer Centre Advisor

Full time, 37.5 hours - Permanent / Ryde – Isle of Wight

Don't miss your opportunity to be part of a Great British beauty brand...

We’re looking for a Customer Centre Advisor, who will join our Customer Care Centre team to provide exceptional, award-winning customer service. With our unique brand story and expertise in all things naturally active, this is an exciting opportunity to join a business that is truly special!

About the opportunity

Responsible for consistently high standards of customer service delivery, you will be responsible for:

• Ensuring every interaction with our customers is a positive one
• Delivering against commercial objectives
• Whilst simultaneously ensuring the service you provide exceeds our customer expectations through upholding standards in accordance with our Customer Care Centre Service Model

About you

You are a customer service professional with experience in operating in a supervisory capacity within a fast paced, customer service environment:

• Highly competent and with excellent organizational skills
• You have a clear understanding of what constitutes best in class service
• You have a clear understanding of what the impact of failing to deliver a positive customer experience can be
• You have strong communication skills and can demonstrate that you are able to work across multiple brands and customer channels including telephone, email, live help and social media

Benefits:

We offer the chance to work in a consumer led environment with the chance to make an impact on a global scale. With a truly entrepreneurial mind-set, we recognise the importance of a diverse workforce who work collaboratively with shared values and ambition. We invest in our people by challenging you and developing you, and provide a great local reward scheme including:

• A comprehensive onboarding programme
• Generous product discount
• Friends and family discount scheme
• Group Life Assurance
• Cycle to work scheme
• Lifeworks
• 25 days a year holiday
• Contributory pension scheme
• Monthly Liz Earle Goodie Box

Why Liz Earle:

Our great British beauty brand started life on the idyllic Isle of Wight back in 1995. Our co-founders, Liz Earle and Kim Buckland, paired their beauty business know-how and a passion for botanical ingredients, natural health and wellbeing to create a multi award-winning beauty range, which is today loved by millions. We are now a business of over 800 staff all over the UK.

From day one, our Precious Recipe – We Care More, We Never Settle, We Are One Team, has been at the heart of the business. It’s a collection of special ingredients that make us who we are, shaping every decision across the business, from our Customer Advisors to members of our Management Team. It’s because of these strong values that it’s important to us to find the best people with the right skills and the right attitude to help the business grow, working to continually delight our customers.

Liz Earle is now part of Walgreens Boots Alliance, a global leader in pharmacy-led retail with more than 18,500 stores worldwide and a network of over 440,000 colleagues. Our purpose is to help people live happier and healthier lives. We work alongside our No 7 Beauty Company Brands such as No7, Soap&Glory, Sleek and touch the lives of millions with our passionate, innovative and pioneering approach to Beauty and Healthcare.

What’s next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.