Customer Care Representative London, England
Job description
ABOUT THE OUT
Forget queues, added expenses, or trips before the trip. Think first-class cars and door-to-door service by Jaguar Land Rover.
You book. We deliver and collect. No check-in counters and everything is included in one price. This is what car rental should be.
You, a road trip, and the car you actually wanted to drive.
Powered by Jaguar Land Rover, THE OUT provides next-level car rental service. Car rental as it should be. Our 4.8/5 Trustpilot score demonstrates the strength of the service. Offering a unique and ever-changing fleet of cars from the iconic Defender and Range Rover to the all-electric Jaguar I-PACE and convertible F-Type.
“Jaguar Land Rover’s THE OUT is the ultimate car rental service” GQ Magazine
To find out more have a look at www.theout.comor search @theout.uk on Instagram.
ABOUT THE ROLE
As THE OUT grows, so does our fleet and operational teams in London. Customer Care Representative is an ambassador of THE OUT, providing excellent customer service and superior problem resolution in a positive, enthusiastic and friendly manner. You will be communicating directly with our customers on the front line, across multiple channels, including email, live chat, social and phone.
You’ll be fully trained to ensure that you’re comfortable to go above and beyond and deliver a level of service that reflects our brand.
The key responsibilities of this role are:
- Managing customer service comms across different platforms
- Providing an excellent quality service to all our customers
- Handling general administration duties
- Supporting the Fleet team as required
We are looking for a candidate who:
- Has proficient oral and written communication skills
- Has relevant 1+ years live chat customer service experience
- Is able to problem-solve on the customer’s behalf effectively and all within our tone-of-voice
- Is a good team player – working across multiple elements of THE OUT business
- Has energy, positivity and confidence even in dealing with difficult situations and conversations
- Is able to prioritise and handle multiple projects with tight deadlines
- Is flexible to work shifts including weekends and Bank Holidays
Benefits
- Annual performance bonus scheme
- 25 days holiday plus bank holidays
- Enrolment into Company Pension Scheme
- Employee discount on rentals
- Potential to grow inside a fast-paced start-up environment
- A day off for your birthday
Job Types: Full-time, Permanent
Salary: £25,000.00-£27,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Gym membership
- Sick pay
- Work from home
Schedule:
- 10 hour shift
Supplemental pay types:
- Performance bonus
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Work Location: Hybrid remote in London, N1 9UZ
Expected start date: 01/04/2023
