Customer Care & Office Assistant Haddington, Scotland
Job description
Yester Farm Dairies Limited is a family business based at Yester Mains farm just outside Gifford (5 miles from Haddington). We produce and sell high quality dairy produce direct from our farm to a range of customers UK wide. We are looking for a bright, reliable and hardworking person to join our small but busy office team. Yester Farm Dairies has recently changed the way we distribute our products to customers and feel this is a great time to introduce someone new to our team. Career progression opportunities for the right person. Must live within the local area and have own means of transport.
Job description
To provide excellent customer care to our established customer base, your role is to be the 1st point of contact with all customers and to maintain a high level of care throughout the process from placing their orders all the way through to and including the invoicing stage. After care is also large portion of this role making sure we are meeting their needs, keeping touch weekly with the purchasing teams of our customers, general administrative support and assistance to the Directors and office manager, including the following tasks:-
- Answering telephone and dealing with telephone queries;
- Dealing with e-mails and other enquiries;
- Liaising between office, customers, dispatch, production, drivers and external haulage company to resolve any daily issues;
- Data entry on accounts software including setting up customers/suppliers, entering orders/invoices, updating price changes and allocating payments/remittances;
- Processing sales invoices;
- Assisting with credit control functions;
- Assisting with bookkeeping tasks including checking purchase orders and matching proof of delivery with invoices;
- Assisting with stock control functions including completing stock count spreadsheets and processing purchase orders;
- Other general administration as required e.g. filing and keeping stationary cupboard stocked;
- Undertaking such training as may be required from time to time;
- Complying with all company policies and procedures;
- Holiday cover for office manager
- Such other reasonable tasks as may be required from time to time to suit the needs of the business.
The successful applicant will have the following qualities:-
- Can do attitude willing to put up new tasks where needed
- Confident and polite telephone manner
- Prior experience in a busy and changing office environment
- A relevant qualification or accumulated experience in customer care and accounts administration
- Computer literate - competent on Microsoft (word and excel)
- Experience of Sage 50 bookkeeping software a bonus but not a deal breaker and ability to learn new packages
- Ability to cope under the usual pressures of a busy office/farm environment
- Intuitive communicator
- Confident and friendly telephone manner
Hours
20 hours per week (5 days, 9:00-13:00).
Job Types: Part-time, Permanent
Part-time hours: 20 per week
Salary: £11.50-£12.50 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Application question(s):
- We need someone who can hit the ground running and is up to speed with IT/software. Do you have more than 2 years' of customer service/office experience within the last 5 years?
- As this is a part time post, it will not suit someone with a long commute or who is not able to drive to work as we are not on a bus route. Do you live in or near the Gifford/Haddington area?
Work Location: In person
Application deadline: 01/06/2023
Reference ID: YFDOF2023
