barista

barista Milton Keynes, England

Mitchells & Butlers
Full Time Milton Keynes, England 10.5 - 7 GBP HOURLY Today
Job description

Rob and team Eastlake are looking for dynamic, motivated indiviuals that will be able to lead and serve our bar guests to the highest possible standards. Must have great people skills and be able to work underpressure during busy periods!

We look forward to meeting you....

JOB PURPOSE

To deliver great guest service and work well with the team to create a friendly, warm and welcoming environment with the key aim of ensuring our guests revisit us and recommend us to their family and friends.

DUTIES & RESPONSIBILITIES
Our Guests

Deliver excellent guest service, at all times by:

Giving every guest a friendly welcome when they enter the business

Explaining the servicecycle, our products, our great offers and events

Serving guests in turn, quickly and efficiently

Using situational selling –making recommendations that are appropriate to the guest

Serving and presenting all our food and drink products perfectly –product quality, temperature and brand standard

Valuing our guests by engaging them in appropriate conversation / banter

Valuing regular guests by remembering their names, their likes and dislikes, favourite products etc.

Talking to every guest about the guest experience survey

Checking guests are enjoying their meals

Dealing with guest queries and complaints quickly and professionally

Giving every guest a genuine farewell and encourage them to return

Our People

Communicate and work well with the kitchen team to ensure the delivery of great guest service.

Support the team by helping out others when required e.g. pot wash.

Involved in and contribute at team meetings.

Our Practices

Take pride to ensure the front of house areas, externals and toilets are clean and tidy, at all times.

Set up and closedown the department to brand standard including stock rotation.

Complete daily and weekly cleaning tasks.

Keep up to date with current promotions and new products.

Maintain personal knowledge by completing in-house training, online eLearning and workbooks.

Always adhere to brand standards, licensing law and all company policies & procedures.

Carry out management team requests and brand instructions.

COMPETENCIES & BEHAVIOURS

Guest Obsessed

Acts with the guest in mind and goes the extra mile.

Win With Our People

A supportive, hard working and positive individual with a ‘one team’ attitude and outlook.

Drive for Results

Driven to exceed business targets for self and team balancing the need for results and quality standards.

Communicating with Clarity

Communicates clearly and articulately and adapts communication style to suit their audience.

Handling Pressure & Problems

Operates well under pressure, using initiative and remaining positive when confronted with problems

Job Types: Full-time, Permanent

Salary: £7.00-£10.50 per hour

Benefits:

  • Discounted or free food
  • Employee discount
  • Flexitime
  • On-site parking

Schedule:

  • Flexitime
  • Holidays
  • Weekend availability

Supplemental pay types:

  • Tips

Work Location: In person

barista
Mitchells & Butlers

www.mbplc.com
Birmingham, United Kingdom
Phil Urban
$2 to $5 billion (USD)
10000+ Employees
Company - Public
Restaurants & Cafes
1898
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