Customer Care Cobham, Kent, South East England, England
Job description
Job Advert
At Bruce’s we unleash happiness and enrich dogs’ lives. Founded in 2008, we have become the UK’s recognised leader in a sector that is experiencing exponential growth.
Our founder, Bruce Casalis, sits on the board of directors for the Pet Industry Federation and has acted as an advisor for the likes of DEFRA, Dogs Trust and RSPCA.
We’re fluent in dog. We go beyond ‘woof’ to a deep understanding of what makes each tail wag. We’re always striving to learn more about dogs and to care for them better. Our expertise means that we allow dogs to be dogs, and everything we do is dog-first. Dogs are our moral compass.
Our centres are divided into classes based on size and play style such as Agility Adventures, featuring agility obstacles to unlock the doggy senses and Curiosity Corner with a sensory zone and open spaces to run and play with canine companions.
Having secured private equity investment, Bruce’s is poised to take advantage of their lead and expand to create a national group of dog day care nurseries.
We are looking for a super organised Customer Care at our Cobham centre with impeccable time management skills and who can maintain a tidy working environment.
The role of our Customer Care is to make sure we are providing outstanding customer service and communication to our customers. This varies from telling owners all about their dogs first day with us to updating them on their behaviour and facilitating owner requests and queries.
The role will be 40 hours a week between our opening times of 7am-6pm Monday to Friday.
Key Responsibilities:
- Communicating with customers via phone and emails
- Completing customer service requests
- Greeting customers and checking their dogs in and out
- Checking in with customers over their first 3 months
- Preparing daily schedules
- Monitoring field numbers and bus space
- Allocating boarding requests to the team
- Managing and sending customer photos
- Ensure all notes are up to date with customer interactions
- Monitoring the taster calendar ensuring that all info is on the software
Ideal Candidate:
- Has an excellent telephone manner
- Strong IT skills
- Enthusiastic and self-motivated
- Educated to A Level standard or equivalent
- Able to work effectively at a busy pace
- Must be organised
- Has a passion for working in the dog industry
Why work for us:
It goes without saying you will have lots of dogs to cuddle and play with.
If you have your own dog they can come to work with you for FREE - providing Bruce's is right for them.
At Bruce’s we’re always striving to learn more about dogs and our staff receive training from our expert dog trainers as well as ongoing personal development with our Learning and Development partner.
Our benefits don’t stop there:
- Subsidised Muck Boots and free uniform.
- Working in an idyllic, rural location.
- Employee Rewards and Recognition programme.
- Membership to LifeWorks, the world’s largest employee assistance programme.
- Membership to Bravo Benefits our benefits platform to include cycle to work, retail discounts and loads more.
- Pension contributions.
