Customer Care Assistant Antrim, Northern Ireland
Job description
About us
Strand Holdings Ltd t/a Mcdonald’s Restaurants within The Junction Retail Park and other sites located throughout Northern Ireland. We are professional, innovative and agile brand who are always keen in adding forwarding thinking individuals to our sucessful, growing teams.
Within our work environment, we include:
- Break allowance
- Growth opportunities
- Wellness programmes
- On-the-job training
- Safe work environment
- Lively atmosphere
- Company perks
- Flexible working hours
- Uniform
We are seeking an organized and responsible Customer Care Assistant who is articulate and ready for a new challenge. The ideal candidate will be approachable, friendly, and able to anticipate customer needs to provide a great experience every visit. They should consistently deliver high standards of quality, service, and cleanliness while following safety, security, and food hygiene procedures. The candidate should take pride in their appearance, be responsible for their own training, and look for opportunities to improve. They should keep the McDonald’s Values at the heart of everything they do and have the ability to multitask effectively while providing outstanding customer service.
Responsibilities:
- Answer a variety of questions from the public.
- Make it special – act as a role model – be welcoming, personalise your comments and connect with your customers Make it genuine
- give the customer your full attention, smile, use eye contact and body language that is enthusiastic and energetic
- Adapt to each customer’s needs – be customer confident and provide an individual experience that exceeds their expectations, e.g. Be patient with customers who need help, offer to explain the menu
- Get to know regular customers and treat them individually
- Use positive gestures and create ‘magic moments’, e.g. offer to clear trays, help parents with pushchairs or make a child’s visit special
- Direct queues during busy periods and support in store events with enthusiasm
- Use initiative and confidence – approach and interact with customers Answer customer queries confidently and professionally – keep up-to-date with knowledge on our food and promotions
- Monitor food quality being consumed by customers
- Treat all customers and colleagues with courtesy and respect
- Work as a supportive team member
Job Types: Full-time, Part-time, Permanent
Part-time hours: 16 - 37 per week
Salary: £10.90-£11.20 per hour
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Flexitime
- Free parking
- Gym membership
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Every weekend
- Flexitime
- Holidays
- Monday to Friday
- Night shift
- No weekends
- Weekend availability
- Weekends only
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Antrim, BT41 4LL: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Shift availability:
- Day shift (required)
- Night shift (required)
Work Location: In person
