Customer Care Agent Bolton, England
Job description
Customer Care Centre Agent
Earful is an independent hearing care provider with an innovative vision to educate and help ears of all ages, in a world full of noise. We are proud to provide high-quality hearing care services to our patients, and are entering an exciting phase of business growth.
We are currently seeking a conscientious and like-minded individual to join our team as a Customer Care Centre Agent. In this role, you will be responsible for providing exceptional customer service to our patients both at our clinics and in their homes. You will play a critical role in ensuring that our patients have the support they need to manage their hearing health.
Responsibilities:
- Handle incoming calls and emails from patients and ensure that their queries are resolved in a timely and efficient manner
- Schedule appointments for patients and ensure that they receive the necessary information about their appointments
- Provide administrative support to our clinicians and ensure that patient records are accurate and up-to-date
- Reply to enquiries through Social Media, E-mail and inbound calls.
- Work collaboratively with the rest of the Earful team to ensure that our patients receive the best possible care
Requirements:
- Excellent communication and interpersonal skills
- Strong attention to detail and a passion for providing exceptional customer service
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Proficiency in Microsoft Office Suite
What we offer:
- Competitive remuneration package
- Opportunity to grow and develop in line with the business
- A supportive and collaborative team environment
If you are interested in joining our team and have the necessary skills and experience, please submit your CV and a cover letter. We look forward to hearing from you!
Job Type: Full-time
Salary: £20,500.00 per year
Benefits:
- Company pension
- Employee discount
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Bolton: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
Expected start date: 19/06/2023
