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We are looking for experienced Customer Care Advisors to join our contact centre to represent our client, a luxury cosmetic brand.

What will I do in the role?

• First point of contact for all customer enquiries
• To provide sales through service, including order processing and upselling additional products
• Brand ambassador for your client, upholding the values/expectations of this luxury brand
• Provide outstanding customer service across telephone, social media, web chat and e-mail
• Making sure the customer is at the heart of every conversation and leave with a positive impression of you, our client and of Ventrica

What do I need?

• Experience of working in customer service is essential, ideally within a contact centre or retail environment
• A passion for the beauty industry is highly desirable
• Experience of sales through service would be an advantage
• A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
• Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
• Strong written and verbal communication skills
• Experience of working in a customer facing environment
• Ability to work well within a team
• Confident IT skills
• Flexibility, professionalism, drive and willingness to learn

What will I be paid?

We offer a competitive salary of £22,672 per annum

What hours will I work?

• Full Time - 40 hours per week
• Shifts are on a rota basis between the core hours 8:00am-11:00pm (some weekends are included so you must be flexible)

What contract will I be on?

This role is being offered on a Fixed Term Contract until end of August 2023

When will I start?

The start date for this role is Monday 19th June 2023

Why work for Ventrica?

• Standard holiday entitlement for full time staff is 28 days (including bank holidays). You will also receive an extra days holiday on the anniversary of your start date for the first 2 years, increasing your entitlement to 30 days (including bank holidays). Holiday entitlement will be calculated on a pro-rate basis for part-time and temporary staff.
• UK-wide discounts for our various retail clients
• Pension scheme
• Health care plan
• Employee Assistance Programme
• Reimbursement on eye tests
• Social events organised by Ventrica both in and out of office
• Charity fundraising events, if you raise money for a charity, we will match the amount raised
• New parents receive a Maternity/Paternity pack
• Mental Health First Aiders
• Most importantly, working alongside an award-winning company with a fantastic and supportive team that will guide you and will also ensure that your progression goals are met where possible

What’s amazing about the Ventrica team?

Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2020 Ventrica picked up two awards at the prestigious European Contact Centre & Customer Service Awards. Gold for Best Outsourcing Partnership (Large) and silver for European Outsourced Contact Centre of the Year. In 2017 we won gold for Best Contact Centre Outsourcer in Europe at the same awards, and in 2018 we came 63rd in the Sunday Times Fast Track 100.

Where will I be located?

This role can be remote working from home (please note you must be based in the UK).

If you live within commutable distance of our offices in Southend-on-Sea and prefer to be office based, please apply to our office based advert

Homeworking Eligibility

• Strong broadband internet connection
• Laptop of PC (see below link for supported systems)
• Apple Mac (see below link for supported systems)
• Available USB port for a USB headset (headset will be supplied)

Minimum Speed Requirements:

• Ping ms Maximum 20ms
• DOWNLOAD Mbps Minimum 20 MBps
• UPLOAD Mbps Minimum 5Mbps

Operating Systems:

Please refer to the following links to ensure your laptop/pc has the current supported systems:

Windows 10 - Windows 10 Home and Pro - Microsoft Lifecycle | Microsoft Learn
Windows 11 - Windows 11 Home and Pro - Microsoft Lifecycle | Microsoft Learn
macOS - Apple macOS | endoflife.date

We DO NOT support any of the following:

• Chromebooks or any device running ChromeOS/ChromeOS Flex
• Linux
• Android
• iOS
• Windows 10 in S Mode

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