Customer Care Advisor (Dermatica) London, England
Job description
We are HeliosX. A group of health tech companies on an ambitious mission to change the way healthcare is delivered. We believe everyone should have access to high-quality, affordable healthcare to help them live healthier, longer, and happier lives. HeliosX's vertically integrated clinical and pharmacy platform powers a personalised, end-to-end healthcare experience.
Established in 2013, our health tech brands, including Dermatica, RocketRx, MedExpress, and ZipHealth, have delivered over 2.2MM digital healthcare visits in 9 countries across the US and EU. To learn more about our brand and offerings, visit heliosx.com.
About the role:
We are looking for an organised and experienced individual to join our Dermatica Customer Care team. As a customer care advisor, you will be responsible for handling all patient queries and complaints via email, messaging, and phone calls. You will work alongside the pharmacy team/clinicians to ensure exceptional clinical care and customer care are consistently delivered by putting high quality at the heart of how you work.
The role is a full-time position, with a salary of £25,000 per annum. You must be able to work weekdays/nights but also weekends and public holidays.
If you have an interest in skincare and enjoy a fast-paced environment centered around helping people, this role will suit you perfectly!
What you can expect to do in the role:
- Assist Customers via emails, phones, live chats/messaging and social media platforms. Ensuring queries are handled in a timely manner and to a high standard.
- Embody the HeliosX values, putting the customer first including sharing feedback to encourage new ideas to improve the customer experience.
- Collaborate with other departments such as clinical, social team and pharmacy dispensing teams.
- Accuracy in communications, investigations and record keeping to ensure that complaints and concerns can be investigated.
What you'll bring to the role:
- Minimum of 1-year experience in an online customer service environment
- Experience handling multi-channel contact support (Email, Chat, Phone)
- Experience using cloud-based platforms, e.g. Zendesk
- Experience of working to targets with demonstrated success
- Willingness and interest to learn all things Dermatica
Whilst not essential, experience in a digital healthcare or skincare business would be desirable. #LI-remote #highpriority #hp
Why work with us?
HeliosX is headquartered in London, with offices in Florida. Thanks to our hybrid and remote working options, we also have over 160 people based in 15 different countries throughout the world. We are a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our goal of improving the quality, accessibility, and affordability of healthcare for all. Aside from working with our all-star team, here are a few other reasons you should consider applying to join HeliosX:
- Competitive pay and a strong equity package
- We've grown completely organically with no outside investment, with 2023 forecasted revenue at 70,000,000 USD globally
- Remote and flexible working as standard for many of our roles
- 25 days' annual leave plus UK public holidays
- Health insurance, along with extra dental and eye care cover
- Individual learning and development budget (alongside a free Kindle)
- Free HeliosX products, as well as family discounts
- We care about our people - we have a 5* rating on Glassdoor
- Our vertically integrated network of clinicians and pharmacies are capable of prescribing and delivering medicines to over 467,000,000 people in 9 different countries.
