Customer Care Advisor

Hybrid

Mint Velvet are looking for people who are passionate about delivering an excellent customer experience to our loyal MV customers.

Our Customer Care Advisors play a key role in delivering our customer care objectives and ensuring the brand surpassed customer expectations. This is a fast- paced, varied role where you will communicate with customers across all channels including telephone, email, live chat & social media, to provide a unique and personal service.

We’d consider both part time & full-time candidates on a temporary basis, so please specify your availability when you apply. We'd consider remote working arrangements for those who are experienced in an office- based customer service role.

TO JOIN OUR VIBRANT AND FAST-GROWING BUSINESS AS A CUSTOMER CARE ADVISOR…

You must have proven experience working in a customer- facing role, whether that be office-based or face-to-face experience

You will have a confident and comfortable telephone manner and demonstrate excellent communication skills- written & verbal

You must be confident working in a fast-paced environment

You will be brilliantly organised and a great multi-tasker who is confident to manage multiple tasks at one time whilst retaining a high attention to detail

You consistently role model our Mint Velvet brand values: ‘Entrepreneurial Spirit’, ‘Passion & Drive’, ‘Courage & Resilience’, ‘Collaborative’ and ‘With Soul’

YOUR RESPONSIBILITIES WILL INCLUDE:

• Delivering exceptional customer care at all times
• Ensuring that a bespoke and personal service is provided to every customer to meet their needs
• Responding to customer queries within our agreed response time
• Handling customer queries across different platforms, including live chat, phone calls, email and social media
• Building relationships with customers and using initiative when dealing with queries
• Liaising with the warehouse team and couriers to resolve any order issues
• Working closely with stores and other head office departments

YOU'LL BE REWARDED WITH

• Competitive starting salary and great career prospects in a fast paced and growing business
• 25 days holiday plus bank holidays and an additional day off on your birthday
• Company-funded private health insurance
• Access to Smart Health - providing a range of services such as private GP appointments, mental health support, nutritional advice and more
• Life assurance
• Discretionary bonus scheme
• 50% staff discount
• Interest-free season ticket loan
• Free Parking
• Bespoke induction support and ongoing development to help you thrive in your new role
• In-house performance coaches for all levels
• A welcoming and inspiring work-environment