Customer Assistant - Operations - Oxford

Customer Assistant - Operations - Oxford Oxford, England

Full Time Oxford, England 10.9 GBP HOURLY Today
Job description

Key Accountabilities


To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channels brilliantly well. Be the voice of our customer to help us continually improve

Key Capabilities

Working Pattern

Every other weekend Saturday 04:30am-13:30pm
Sunday 05:00am-14:00pm

To comply with the relevant health and safety legislation, and to keep our colleagues safe in the workplace, we can't consider any applications from anyone under the age of 18.


Key Accountabilities

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates, its strategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Customer Assistant - Operations - Oxford
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
Related Jobs

All Related Listed jobs

Accounts Assistant
Page Personnel Woking, England 24000 - 27000 GBP ANNUAL Today

Is key in contributing to the effective and efficient delivery of a high-quality service to the Business Partners, locations and external customers.

Office Assistant
Sills & Betteridge Solicitors LLP Nottingham, England 17832 - 20000 GBP ANNUAL Today

Employee Assistance Programme (EAP/Cash Plan) offering cashback towards your healthcare bills, 24/7 video and telephone GP appointments and discounted

Part Time Night Support Worker
The Aurora Group Cranborne 26617 - 28697 GBP annum Today

Overview and Responsibilities

Location: Cranborne, Dorset

Hourly Rate: 11.00 -...

Thermal IT Analyst Summer Placement - Corporate IT 2023
SSE Perth, Scotland 20100 GBP ANNUAL Today

An excellent package with 34 days holiday entitlement - pro rata, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and

Humanitarian Advisor - Monitoring, Evaluation and Learning (MEL)
Palladium Group, Inc. London, England 52000 - 54000 GBP ANNUAL Today

Support FCDO Humanitarian & Migration Department (HMD) humanitarian lessons learning through design and conduct of systematic learning reviews of all rapid