Customer Assistant-Late Night

Customer Assistant-Late Night London, England

Marks & Spencer
Full Time London, England 11.45 GBP HOURLY Today
Job description

WORK PATTERN

Vacancy 1
Monday, Tuesday, Wednesday, Thursday, Saturday 18.30-22.30

Vacancy 2
Monday, Thursday, Friday 19.30-13.30
Saturday 18.30-22.30
Sunday 16.30-20.30


Purpose
  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve
Key Accountabilities
  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices
Key Capabilities
  • Understands how M&S operates,it’sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles
Key Relationships and Stakeholders
  • Customers
  • Colleagues
  • Store Leadership
  • BIG


London, GREATER LONDON, ENGLAND;

Customer Assistant-Late Night
Marks & Spencer

jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

Early Engagement - Mechanical Design Engineers - Aberdeen/Bristol/Newcastle/Norway/Warsaw (OFSE)
Baker Hughes Aberdeen, Scotland Today

Our global team is responsible for the successful delivery of innovative product and system designs for our customers.

Lecturer Computing and IT
South and City College Birmingham Birmingham, England 24386 - 38862 GBP ANNUAL Today

Responsible for ensuring student progress records are completed in a timely manner which will include monitoring of targets, regular completion and review of

Maintenance Team Manager
Haven Ayr, Scotland Today

Meet and aim to exceed customer service targets and KPIs unique to your team, provided by your Head of Department and the company.

credit manager
Daisy Corporate Services Brierfield, England 24000 - GBP ANNUAL Today

Company Description


Who are we?

We are Daisy Corporate Services, one of the largest providers of Communications and IT...

Research Associate in Atmospheric Science or Meteorology
The University of Manchester Manchester, England 35308 - 43155 GBP ANNUAL Today

For well-observed case studies, we will evaluate these processes in sub-km-scale models provided by the Met Office as part of WesCon, as well as local WRF runs.