Customer Assistant - Cafe - The Docks Dundee

Customer Assistant - Cafe - The Docks Dundee Dundee, Scotland

M&S
Full Time Dundee, Scotland 10.9 GBP HOURLY Today
Job description

Key Accountabilities

Customer Assistant

Week 1
Sun 1100 - 1500
Mon 1200 - 1600
Tue 1330 - 1730
Sat 1300 - 1700

Week 2
Sun 1100 - 1500
Tue 1000 - 1400
Wed 1330 - 1730
Fri 1100 - 1500

Key Capabilities

Working Pattern

Week 1
Sun 1100 - 1500
Mon 1200 - 1600
Tue 1330 - 1730
Sat 1300 - 1700

Week 2
Sun 1100 - 1500
Tue 1000 - 1400
Wed 1330 - 1730
Fri 1100 - 1500

Purpose

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve

Key Accountabilities

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates,its strategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG

Customer Assistant - Cafe - The Docks Dundee
M&S

https://jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

Healthcare Assistant
Nottingham University Hospitals NHS Trust Nottingham, England 22383 GBP ANNUAL Today

Oncology patients attend the department for consultations with the doctors. They also receive supportive therapies, sub-cut/im injections.

EY Assurance Apprenticeship Programme
Ernst & Young Glasgow, Scotland 26400 - 33590 GBP ANNUAL Today

Qualification/s you will gain*. Testing checks and balances making sure they work how theyre supposed to. Explore your future in complex data transformation,

Support Worker
Discovery Taunton, England 11.03 GBP HOURLY Today

Supported 'Learn to Drive' scheme (up to 30 driving lessons, 1 theory/practical test - all paid for by us). 30 days paid Annual Leave (including public holidays

Public Health Manager
North Lincolnshire Council Scunthorpe, England 42504 - 46550 GBP ANNUAL Today

The successful candidate will develop and implement specialist local sexual health improvement programmes and strategies in order to improve outcomes in health

Associate Project Manager
Calyx Remote Today

A degree in a scientific or technical subject or equivalent real world experience. Knowledge of professional, project management concepts, techniques, tools and