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Are you an Administrator with a background in Domiciliary Care? If you we would love to hear from you. We are a Domiciliary Care Agency with over 10 Branches in England and Scotland.

Your Main Duties will be:

Main Duties

i. To carry out office administrative tasks, to include filing of reports and documents, photocopying, answering the telephone.

• Check all incoming emails and transferring to relevant care coordinator by Location
• Regular Liaise with the Care Coordinators
• Creating folders going into Service User homes
• Creating folder for Service Users for office use
• Call monitoring on a fortnight basis and record
• Recording and flagging up complaints to Care Coordinator
• Recording and Flagging up all safeguarding issues with Registered Managers
• Ensuring all complaint and safeguarding cases are submitted and closed.
• Excellent customer service focus with strong communication skills to effectively correspond, both verbally and in writing, using phone, voicemail, and e-mail with various levels in the company and the external community.

Skills

• Organizational Skill
• Leadership Skill
• Creative
• Innovative
• IT literate - Expert
• Ability to communicate and liaise with internal and external organisation.
• IT literacy: Able to confidently use MS Word, Excel and Outlook to a basic standard e.g. Able to create letters from scratch, use spread sheets to capture, update and store data in a clear and logical manner from scratch. Able to read and send emails / attachments etc.
• Able to deliver work to set targets and be self-motivated, effectively structuring daily activities ensuring effective outcome
• Willingness to travel as required by the business and undertake other duties and working patterns as required.
• Good Knowledge of the organisation
• Fluent English language skills: spoken and written in a clear, caring, courteous and professional manner
• Attention to detail in relation to Office Administration duties is essential for the job.

We provide-

• Comprehensive Induction training
• Supportive Team and Management
• Recommend a friend incentive
• Sick pay, Annual Leave, SMP and Paternity Pay
• 28 days annual leave a year (inclusive of Bank Holidays), rising with service
• Career progression
• Staff recognition award
• Well-being and counselling services
• Annual Travel scheme
• Shopping discounts (Bluelight Card)
• Cinema discounts
• Annual Salary Review
• Performance related pay
• Company Pension