Customer Assistant

Customer Assistant Tamworth, England

Marks & Spencer
Full Time Tamworth, England 10.9 GBP HOURLY Today
Job description

Working Pattern

Week 1
Monday: 17:00-21:00
Wednesday: 17:00-21:00
Thursday: 17:00-21:00
Saturday: 08:00-17:00

Week 2
Monday: 17:00-21:00
Tuesday: 08:00-17:00
Friday: 08:00-12:00
Saturday: 16:00-20:00

Key Accountabilities and Measures

  • Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
  • Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
  • Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
  • Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
  • Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
  • Thank our customers for shopping with us when they exit
  • Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
  • Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
  • Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
  • Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
  • Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
  • Ensure that persons served with a trespass notice do not re-enter the site
  • Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
  • Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
  • Report any incidents of known or suspected internal theft or malpractice

Key Skills

  • Being confident with an easily felt presence and friendly and natural personality is essential
  • Strong communication skills with the ability to engage customers with ease
  • Ability to remain focussed at greeting customers and deterring suspicious activity
  • To have a natural empathy with our M&S brand and values, including service behaviours
  • To be self-motivated, willing to improvise and suggest or try new approaches
  • Able to maintain high standards of appearance and uniform standards
  • No requirement to be licensed, but good observation skills would be a benefit

Key Relationships and Stakeholders

  • Store Management team
  • Store Colleagues
  • Operational Security Manager
  • Regional teams (RLPMs/RCOMs)
  • Store Detectives
  • SOC
  • Police
  • Local Networks

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.


Tamworth, WEST MIDLANDS, ENGLAND;

Tamworth

Customer Assistant
Marks & Spencer

jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

Cleaner
Care UK Residential Care Services Chester, England 10.73 GBP HOURLY Today

This includes, but is not limited to; competitive hourly rates with paid overtime, bank holiday enhancements, free uniform, cycle to work scheme, a wide range

project controller
Turner and Townsend London, England 57000 - 35000 GBP ANNUAL Today

Company Description


At Turner & Townsend we’re passionate about making the difference – we are committed to delivering...

Marketing Associate
Bloom & Wild London, England 30000 - 40000 GBP ANNUAL Today

Manage budgets and monthly order forecasting for both new and existing customers. The digital marketing team is responsible for driving sustainable growth in

copywriter
Seraphine London, England 35000 - 27000 GBP ANNUAL Today

We are the leading scale player in a specialist market – maternity and nursing wear – with 20 years of experience behind us doing...

Offshore Roughnecks
Archer Limited Aberdeen, Scotland Today

Applications for Roughneck are required to hold all minimum offshore certification. Ability to coach and mentor others.