Customer Assistant

Customer Assistant Milton Keynes, England

Marks & Spencer
Full Time Milton Keynes, England 10.2 GBP HOURLY Today
Job description

This is a temporary position working in the Womenswear department of Milton Keynes store.

Work Pattern:

We have 2 available work patterns with this vacancy which are below for your reference. Prefrences can be discussed at interview.

Work Pattern 1:

Week 1

Monday 10:00 - 17:00

Wednesday 10:00 - 17:00

Friday 12:30 - 20:30

Week 2

Monday 10:00 - 17:00

Tuesday 10:00 - 17:00

Saturday 12:30 - 20:00

Work Pattern 2

Week 1

Monday 13:30 - 20:00

Wednesday 13:30 - 20:00

Friday 10:00 - 17:30

Week 2

Monday 10:00 - 17:00

Tuesday 12:30 - 20:00

Saturday 10:00 - 17:00

Please ensure you are able to commit to the working hours before applying for this role.

You will be required to attend a mandatory two day induction if successful, induction dates will be discussed at interview. Inductions are held at 3 hub stores across the region therefore you may be expected to travel to a different store to complete this induction.

Purpose
  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve
Key Accountabilities
  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices
Key Capabilities
  • Understands how M&S operates,it’sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles
Key Relationships and Stakeholders
  • Customers
  • Colleagues
  • Store Leadership
  • BIG

Customer Assistant
Marks & Spencer

jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

Driver
D&I AUTO'S Milton Keynes, England 13.75 GBP HOURLY Today

Are you capable of using public transport if required? PART-TIME/FULL TIME ROLES AVAILABLE*. INSPECTING VEHICLES UPON COLLECTION AND FILLING OUT A VEHICLE

Assistant Accommodation Officer
Maidstone Borough Council Maidstone, England 25856 - 27585 GBP ANNUAL Today

Lease car salary sacrifice scheme allowing you to lease a brand-new car. You will have experience of providing administrative support within a busy service,

Data Entry Clerk
The Future Works Coventry, England 11 GBP HOURLY Today

This is a 3 month, full time temporary position, working hours are 08:30 - 17:00. Good attention to detail and the ability to input data information accurately.

Operations Manager
Miquill Worcester, England 45000 - 50000 GBP ANNUAL Today

Ensuring that all services detailed within the contract are adhered to, delivered and where possible, enhanced to meet and exceed the clients, customers and

CBT Therapist
St Andrew's Healthcare Essex 1250 - 47350 GBP annum Today

Location: North Benfleet

Career Level B / Professional (NHS Band 7)

Full time...