Customer Assistant Milton Keynes, England
Job description
This is a temporary position working in the Womenswear department of Milton Keynes store.
Work Pattern:
We have 2 available work patterns with this vacancy which are below for your reference. Prefrences can be discussed at interview.
Work Pattern 1:
Week 1
Monday 10:00 - 17:00
Wednesday 10:00 - 17:00
Friday 12:30 - 20:30
Week 2
Monday 10:00 - 17:00
Tuesday 10:00 - 17:00
Saturday 12:30 - 20:00
Work Pattern 2
Week 1
Monday 13:30 - 20:00
Wednesday 13:30 - 20:00
Friday 10:00 - 17:30
Week 2
Monday 10:00 - 17:00
Tuesday 12:30 - 20:00
Saturday 10:00 - 17:00
Please ensure you are able to commit to the working hours before applying for this role.
You will be required to attend a mandatory two day induction if successful, induction dates will be discussed at interview. Inductions are held at 3 hub stores across the region therefore you may be expected to travel to a different store to complete this induction.
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
- Customers
- Colleagues
- Store Leadership
- BIG
