vice president customer relations Bristol, England
Job description
Pax8 is the leading value-added cloud-based SaaS distributor, simplifying the cloud journey for our partners by integrating technology, business intelligence, and proactive service to deliver an unparalleled experience. Serving over 13,000 partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic, and high-energy organization with a start-up feel, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best. We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
Pax8 not only continuously wins numerous awards in our field but we have time and again been voted among the best places to work in Denver. We are committed to our goal of being the #1 employer of choice!
Position Summary:
The VP of Customer Experience is responsible for facilitating ownership of partner experience throughout the company. This role works in concert with the leaders of the Partner and Vendor business groups to drive holistic, stakeholder centered changes. This role is expected to act as the voice of the customer experience through thought leadership, strategic consulting, and market perspective. The role will use expertise gained through data, partner interviews, and market analysis to provide counsel to business stakeholders on both strategy and risk.
Essential Responsibilities (includes, but is not limited to):
1. Drives overall strategy and alignment of the Customer Business Group
2. Advocate for organisational initiatives based on the need of partners
3. Drive a partner experience centered culture within Pax8
4. Advocate and align for regional needs through the lens of Customer Experience
5. Collaborates with executive leadership in the development of Customer Experience OKR’s and long-term operational plans
6. Ensure that partner experience is used to validate and launch new company wide initiatives
7. Manage global Customer Experience reporting
8. Responsible for delivering recommendation reports for new initiatives through the lens of the Customer Experience
Requirements:
Ideal Skills, Experience, and Competencies:
- At least five (5) years leading customer facing organisation
- At least ten (10) years of people management experience preferred.
- Ability to prioritise the needs of multiple stakeholders
- Calm demeanour and demonstrated experience navigating the needs of disparate teams
- A self-motivated, strategic creative worker with a drive for executional excellence
- Flexible and comfortable working on multiple initiatives.
- Ability to adjust to an evolving landscape with short notice is mandatory.
- Ability to present complex material and command the attention of audiences
- Creative thinker and problem solver—always looking beyond the available options when up against roadblocks
- Strong communication skills and ability to collaborate with internal and external teams
- Ability to work in a cross-functional organisation and demonstrate team leadership skills
- Experience learning and navigating within a high-growth and fast paced environment
- Proficiency with Microsoft Office, Salesforce, Wrike, and ServiceNow
In order to fulfil this role you should be resident in this country with a valid right to work.
We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points! We believe in cultivating an environment where there are a diversity of perspectives.
We review and acknowledge every application using real humans - please look out for a response from us to your application in your inbox but check spam too!
Salary & Benefits
- Basic Salary From £140,000
- 25 days holiday (plus bank holidays)
- Dedicated time for training and personal development
- Private healthcare
- Health & Wellbeing coaching support
- Dental Plan
- Life Assurance
- Income Protection
- Workplace pension scheme
- Pax8 "Live Your Best Life" Pass to support your health and mental wellbeing
- Pax8 Cycle to Work Support Scheme Available
- Fun and frequent company and team socials
Designated Office & Working pattern
- Tech set up to support great Home and In-office working
Pax8 Bristol Office Environment
- Amazing brand new offices at The Distillery
- City Centre location within a 5 minute walk from Temple Meads Station
- Set across 3 floors with natural light, break out rooms, balcony spaces and a wellness area
- Games area with X-Box, Table-Tennis, Air-Hockey and Pool Table!
- State-of-the-art Top Brewer Coffee Machines on every floor
- Dedicated desks with laptop dock and two monitors
- Regular social and community events
If you struggle to get “time out” we’re happy to accommodate early/late conversations and interview times or if you have any queries you can ring the talent partner managing this role on +44 117 457 6568 (No Agencies Please)
What’s in it for you?
There’s plenty of scope for a talented individual to progress quickly in this opportunity or to other internal options (internal mobility in 2021 was 30%) as we grow and expand. We have our very own internal academy (the Pax8 University) for personal development plus access to Learning & Development specialist trainers and extensive "born in the cloud" mentors available for your growth. We’ll provide the opportunity stretch and projects to help you thrive and see exactly what you need to achieve to get to the next level. You might even get to exchange work location one day with your colleagues in the USA or across Europe but even if you can't travel right now we guarantee you'll still have fun!
Why Pax8?
Our mission is to be the world’s favourite place to buy cloud products. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
Equal Opportunities
Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the UK. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with GDPR best practices and processed only in accordance with our recruiting processes.
Job Applicant Privacy Notice (https://www.pax8.com/en-uk/job-applicant-privacy-notice/)
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