Customer Assistant

Customer Assistant Glenrothes, Scotland

Marks & Spencer
Full Time Glenrothes, Scotland 19061 - 22068 GBP ANNUAL Today
Job description

Working Pattern

Week 1:
Tuesday: 1200-1600
Thursday: 1100-1500
Saturday: 1700-2100

Week 2
Sunday: 1030-1730
Saturday: 1515-2130

Purpose
  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve
Key Accountabilities
  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices
Key Capabilities
  • Understands how M&S operates, its strategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles
Key Relationships and Stakeholders
  • Customers
  • Colleagues
  • Store Leadership
  • BIG

Customer Assistant
Marks & Spencer

jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

Insurance Renewals Advisor (FT)
Clements Worldwide Remote 23000 - 25000 GBP ANNUAL Today

Liaise with customers via telephone and/or email to handle inquiries such as quotes, midterm adjustments, and insurance account renewals and answer any queries

Pharmacy Technician
NHS Scotland Edinburgh, Scotland 27598 - 30019 GBP ANNUAL Today

If the post holder is not a current PVG member for the required regulatory group (i.e. child and/or adult) then an application will need to be made to

Work Area Manager
Royal Mail Group Glasgow, Scotland Today

Supporting the Shift Manager, you will provide a high quality of service to our customers and ensure all operational targets are met.

Personal Assistant
East Riding of Yorkshire Council Beverley 11 GBP HOURLY Today

Lady in her late 40s requiring personal assistant to support with preparation of evening meal in the home. Also person to take her out to local activities and

Receptionist
EG Group Sheffield 26000 GBP ANNUAL Today

Managing the main reception switchboard, handling and transferring calls / emails / queries to our tenants. As a Front Office Manager, you will be responsible