Customer Assistant

Customer Assistant Amersham, England

Marks & Spencer
Full Time Amersham, England 20753 - 21911 GBP ANNUAL Today
Job description

Hours:

Week1
sun 0700-1100
mon 1500-1900
tue 1100-1800
wed 1300-1900
week2
sun 1215-1900
mon 1400-1900
tue 1400-1900
fri 1630-2300

Purpose
  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve
Key Accountabilities
  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices
Key Capabilities
  • Understands how M&S operates,it’sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles
Key Relationships and Stakeholders
  • Customers
  • Colleagues
  • Store Leadership
  • BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.


AMERSHAM, BUCKINGHAMSHIRE, ENGLAND;

Amersham SF

Customer Assistant
Marks & Spencer

jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

Business Analyst - FTC until 31 Dec
Harrison Holgate London, England 65000 GBP ANNUAL Today

The Claims team have a vision to transform the way they serve their customers and so the Business Analyst will play a critical role working alongside the

Head of Design
GetGround London, England Today

Leading product design workstreams collaboratively with engineering in a fast-paced SaaS product environment. Support for conferences and professional learning

Administration and Customer Support
CALMAN TECHNOLOGY LTD Irvine, Scotland 20500 - 25500 GBP ANNUAL Today

Creating Contract Reviews from customer sales orders. Updating customer database and supporting sales and marketing activities. Job Types: Full-time, Permanent.

Support Worker (Homecare / Community Care)
Teasdale Healthcare Ltd Stoke-on-Trent, England 11 - 11.45 GBP HOURLY Today

_*Full driving licence and own car are essential, unfortunately, we are not able to consider applications from candidates who do not have their own vehicle and

Software Engineer
Naq London, England 45000 - 55000 GBP ANNUAL Today

Any Product Design experience - making cool products that users love to use. A determination to find and fix issues, pragmatic problem-solving.