Customer Assistant Glasgow, Scotland
Job description
Our Customer Service Advisors are the lifeblood of our business! They exude warmth, empathy, and are always ready to lend a listening ear to everyone in their local community. As the face of our company, they are passionate about providing unparalleled entertainment experiences and fostering strong relationships with our customers.
Join us as a Customer Service Advisor and unleash your unique personality while ensuring that our patrons enjoy our products and services responsibly. With your boundless energy, unwavering customer focus, and our unwavering support, together we'll build an outstanding career.
What will you deliver?
- Providing exceptional customer service to clients.
- Responding promptly to customer inquiries and complaints.
- Managing and resolving customer issues.
- Processing orders, forms, and applications.
- Keeping customer records up to date.
- Providing customers with product and service information.
- Identifying and escalating priority issues to management.
- Collaborating with other departments to resolve customer issues.
- Maintaining a positive, empathetic, and professional attitude towards customers.
- Multitasking and managing time effectively to meet customer needs.
- Meeting and exceeding customer service targets and goals.
Skills You’ll Need…
- Strong communication skills
- Good interpersonal skills
- Ability to work in a team
- Ability to handle difficult customers with patience and empathy
- Positive attitude and willingness to learn
- Flexibility and adaptability in a fast-paced environment
Job Type: Full-time
Salary: From £11.40 per hour
Benefits:
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Loyalty bonus
- Performance bonus
Application question(s):
- Can you work full time?
- Do you require visa sponsorship to work in the UK?
Work Location: One location
