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Job description

Are you an organised individual can work at pace?
Pride yourself on your excellent Customer Service skills?
Able to problem solve and assist with Customer queries?
Then we would love to hear from you!

Key Responsibilities:

• Respond to all customer queries via the telephone, email or web chat
• Establish, develop and maintain effective working relationships around the business
• Be able to make decisions whilst considering the customers circumstances
• Maintain customer contact including follow-ups until everything is resolved
• Working collaboratively with other teams to facilitate the customers’ needs
• Maintain and update the database
• Be enthusiastic when assisting customers and identify any improvements
• Negotiate and implement customer payments terms
• Work proactively to help reduce the level of customers debt and assist in the prevention of future debt accruing
• Accurate and concise recording of all customer contact

Key Skills:

• Proven experience in delivering excellent customer service
• Team player
• Highly motivated
• Able to prioritise workloads
• Strong telephone presence
• Accurate
• Customer orientated
• Numerate
• Ability to prioritise your own workload

Personal Profile:

• Excellent written & verbal communication skills
• Resilient
• Negotiation skills
• Problem-solving skills
• Able to build and maintain rapport with customers
• Confident with all aspects of Microsoft Office
• Proactive

After completing your training this role will include the flexibility working from home!

If this role sounds like your next dream job, then please apply today!

Job Types: Part-time, Temporary contract, Fixed term contract
Contract length: 6 months
Part-time hours: 25 per week

Salary: From £1,801.67 per month

Benefits:

• Flexitime
• Work from home

Flexible Language Requirement:

• English not required

Schedule:

• Flexitime
• Monday to Friday

Supplemental pay types:

• Loyalty bonus
• Signing bonus
• Yearly bonus

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: Hybrid remote in Lancashire, PR7 5FG