Customer and Sales Administrator Remote
Job description
If you are highly organised, proactive, digitally savvy, and attention-to-detail-loving, read on!
We are very excited to be looking for a brilliantly organised individual with good communication skills to help our small yet mighty team. **
Do Nation helps organisations engage their employees in climate action and supports individuals to lower their carbon footprint. Our fully remote small team is passionate about having the biggest impact possible and we need someone help us achieve this through admin support for customer success, sales and other team tasks.
We’re looking for someone who is:
- Adaptable and a quick learner; able to quickly understand our product, processes, platforms and software (notion, HelpScout, google workspace, Pipedrive, ActiveCampaign and more)
- A proactive yet thoughtful problem solver who can work independently once briefed
- Customer-focussed with customer service experience; comfortable communicating by email, phone and video call to customers and prospective customers.
About diversity & inclusion
We believe in the power of diversity - of opinion, ethnicity, gender, religion, disability. and background amongst others - and welcome applications from people from all backgrounds.
In order to reduce risk of any unconscious bias, we screen initial stage job applications without seeing names or any identifying information. Instead, we ask a number of questions to assess whether candidates have the relevant skills for the role.
We are committed to building a culture of inclusion throughout the business. As our mission is to engage the population at large, it’s important that our team understands and reflects our wider community.
About Do Nation
Do Nation is a small but well established B Corp running a high-impact and industry leading climate action platform.
We believe that motivated and informed people are the key to unblocking progress on sustainability and net zero, now.
Our mission is to bring communities together to galvanise millions of people to take meaningful action on climate change.
How we do it. We use behaviour science + game design to motivate employees to pledge everyday actions that make a lasting difference, while upskilling them for work in a green economy.
Our customers range from Pip & Nut and Graze to the NHS and PwC. Despite these big names, we’re a small, nimble, caring and committed team who believe in the potential our model has to create wide scale, meaningful impact.
We are a UK-based, fully remote team. We get together as a whole team 2-4 times a year, with additional regional and sub-team meet ups.
Key responsibilities
Supporting customers and the customer success team
- Provide first-class customer service in meetings, via email, helpdesk (we use HelpScout) and by phone, responding to queries with clarity and in a friendly yet professional manner.
- Take notes and actions in meetings and follow up with internal and external parties.
- Work alongside the Customer Success Manager to ensure programme schedules are met.
- Using your exceptional attention to detail, prepare monthly impact data downloads and reports for customers.
- Update and create How To guides on internal and external processes.
- Share feedback from customers to the product team, and troubleshoot issues in appropriate timeframes.
- Make simple updates to website through our CMS.
Sales support
- Support the sales team with routine tasks such as scheduling meetings, taking meeting notes, and preparing or proofing customer quotes.
- Proofread sales and marketing documents.
Other team support
- Coordinate internal meetings - in particular to support our CEO - by scheduling, preparing and sharing agendas, taking notes, and ensuring subsequent actions are clear and followed up.
- Maintain documents and databases in our main organisational tool, Notion.
- Help coordinate quarterly team away days and retreats.
- Use your skills and experience to get stuck in and support the wider team with a variety of other admin tasks.
About you
This list covers everything we’re ideally looking for. If you identify with many but not all, do apply. We’d love to hear from you and find out what you can bring.
- You’re numerate, literate, and accurate, with exceptional attention to detail and clear communication skills.
- You have minimum 2 years customer or sales support experience, preferably online, though you’re happy to pick up the phone to solve a query more efficiently.
- You’re adaptable, self-motivated, proactive and problem-solving - able to run with work without lots of input.
- Your measured approach means you solve problems thoughtfully as they arise, and stay calm when things change at pace, and can read a situation and prioritise sensibly.
- You’re a true completer-finisher with great administrative, prioritisation, time management and organisation skills.
- You get great satisfaction from putting your organisational skills to use to help the team deliver their best work.
- And finally, you share our passion for nature and our mission to build a sustainable future.
We have exciting plans to grow over the coming years, so there should be plenty of development opportunities, especially as this role provides a good grounding of our broader business operations.
Benefits
- 31 days annual leave, (+1 day for each year worked with us), this includes bank holidays.
- Climate Perksslow travel holiday bonus.
- Flexible work policy.
- Annual training budget.
- 2 volunteer days per year.
- Regular personal coaching through MoreHappi.
- Pension contribution.
- Potential for equity through employee option scheme.
Please follow the application link - https://bit.ly/3NqhMLZ - to be considered for the role.
We will not asses any applications that come directly from Indeed or by email. Thank you.
Job Types: Part-time, Permanent
Part-time hours: 28 per week
Salary: £26,000.00-£30,000.00 per year
Benefits:
- Company pension
- Flexitime
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Work Location: Remote
Reference ID: Customer and Sales Admin
