Customer and Operational Support Assistant Shieldhall, Scotland
Scottish Water
Full Time
Shieldhall, Scotland
24741 - 35566 GBP ANNUAL Today
Job description
Together we are Trusted to Serve Scotland.
It’s not every job where you make a difference for the people of Scotland. But it’s what’s behind every job here.
Our work keeps Scotland’s water flowing, from reservoir to tap – and from sewer to treatment plant.
Do your bit by joining our Customer Service Delivery Team in Glasgow as a Customer and Operational Support Assistant.
What you’ll do
In this role you will be responsible for the success of on-site aspects including health & safety, environment-friendly practices, and making our customers' experience the best it can be.
You will be an excellent communicator, bridging the gap between our amazing team and our fantastic clients.
We're all about that fast-paced excitement, so if you enjoy fast paced environments, you're going to fit right in.
You will be an excellent communicator, bridging the gap between our amazing team and our fantastic clients.
We're all about that fast-paced excitement, so if you enjoy fast paced environments, you're going to fit right in.
What you’ll need
You will have experience dealing with all sorts of site challenges, and you will be comfortable liaising with colleagues at all levels.
Additionally, you will have an excellent track record of customer service and ensure our work is completed on time as well as identifying issues on sites and offering solutions.
This role includes standby requirements.
This role includes standby requirements.
Looking out for you
While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance.
This role includes standby working but you’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take time off to volunteer in your community.
When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.
For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), and life assurance.
As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.
The not-so-small print
The salary range for this role is 24,741- 35,566 (depending on skills and experience).
If you’re interested in this role – or know someone else who might be - we’ll be accepting applications until midnight on the 11th of September 2023.
Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc. These checks are conducted on our behalf by a third party. Don’t worry - we’ll ask your permission before starting these checks.
Do you have any support needs?
Please let us know if there are any changes we can make to our application and selection process to make it easier and more comfortable for you. Email us
here
with the vacancy reference number in the subject line so we can work with you to support you throughout your application.
Working at Scottish Water
Scottish Water is one of the UK's leading water companies, the quality of drinking water and satisfaction with the service we provide our customers has never been higher - but we want to be even better – and you could help play an important part!
We take employee engagement very seriously and have an inclusive and collaborative work environment where we respect people’s differences. We are committed to creating an engaging environment and a positive experience for our employees.
We were recently recognised as a Top 10 Flexible Employer in Scotland at the Flexibility Works Awards 2021 and by The Times as a Top 50 Employer for Women in 2019.
In 2019 we also won the Age Inclusive Award at The Herald and GenAnalytics Diversity Awards and were winners of the Best Public Sector Employer at the Family Friendly Working Scotland Awards 2020.
We have Carers Positive Exemplary Status and were Silver Award 2019 & Gold Award winners 2020 of the Defence Employer Recognition Scheme (DERS).
We aim for work to be an energising and fulfilling experience and everyone plays their part to ensure that Scottish Water is trusted to serve our customers and communities.
We are passionate about creating opportunities for young people and are proud to have achieved the Gold standard in the Investors in Young People accreditation, demonstrating our commitment to creating rewarding opportunities for young people.
You will have access to a host of benefits which include 38 days holiday a year, a defined benefit pension scheme, a discounted medical cash plan and cycle to work, plus a variety of agile working arrangements and family-friendly policies designed to support your wellbeing.
Next Steps
Any offer of employment with Scottish Water will be subject to the successful completion of a mandatory pre-employment screening process, including Disclosure Scotland and eligibility to work in the UK. Details can be found on our website.
For more information about this role or if you require any additional support throughout the application process please contact the recruitment team:
As part of our commitment to developing a flourishing Scotland, it is important that Scottish Water employees are resident in Scotland and contribute to the Scottish economy by paying Scottish income tax on their earnings. As a result we ask all potential employees to confirm that they are resident in Scotland, or to confirm their intentions to move to Scotland within 3 months of their start date.
Please note that candidates who have not submitted an application in the last 12 months will be automatically removed from our system records.
Scottish Water
www.scottishwater.co.uk
Dunfermline, United Kingdom
Douglas Millican
$500 million to $1 billion (USD)
1001 to 5000 Employees
Government
Energy & Utilities
2002
