Customer Advisor (Connect) x 2 Ashton-under-Lyne, England
Job description
Who we are:
Jigsaw Homes Group is one of the largest housing groups in England with more than 35,000 homes across the North West and East Midlands.
We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.
About the department:
As one of our in-house dedicated Customer Services team, you will be part of a business-critical service with a department that prides itself on delivering a first-class customer experience that consistently impresses our residents.
Connect, our customer contact centre, achieved its CCA (Customer Contact Association) Accreditation for the 10th year in a row demonstrating a consistent approach to service excellence.
The Contact Centre is at the heart of all that we do; going the extra mile to manage and resolve customer issues, making sure any complaints receive a timely response and having ongoing communication to help and support our customers whenever they need us.
Role Information:
You will be an excellent first point of contact for our customers with a whole range of enquires from requesting repairs and paying rents to housing applications, within a busy but supportive environment.
Jigsaw Benefits:
You will be rewarded with not only knowing that you have helped change people’s lives, but also with some great benefits.
You will also get:
- 27 working days holiday per annum (rising with extended service),
- occupational sick pay,
- access to gym facilities at our main offices,
- access to the Social Housing Pension Scheme,
- Simply Health membership, unlimited 24/7 online GP appointments and mental health support. Plus fast money back towards face-to-face health appointments and more
- enhanced maternity/paternity leave,
- Training/development opportunities.
- 50% of your time working from home upon completion of a satisfactory probation period.
Please check our website for more information on our benefits!
We reserve the right to close this vacancy early should we receive a sufficient number of CV's.
