Customer Advisor Remote
Job description
Company description
Job Title: Customer Advisor
Location: Remote
Salary: £21,316.05
Contract: Full-time, permanent
Hours: 36.25 hours per week, Monday to Friday shifts between 9am and 6pm
Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers. As a Customer Advisor, you’ll always go the extra mile for our members. In return, we’ll go the extra mile for you, with excellent training, support and development opportunities.
This is the job
As a Customer Advisor, you will be responsible for taking inbound calls from members and garages with AA parts and garage cover. You’ll take around 30 calls per day which may include logging new claims for vehicles and payment queries. As the first point of contact we stay empathetic, professional, and put our customers first to provide a professional claims service.
This is an exciting opportunity where you can work from home to support our customers. All the training and support you need to succeed will be given to you virtually. You’ll need a suitable working environment including your own desk and chair, a quiet space and a strong internet connection and we’ll provide the equipment you need ready for when you start.
Do you have a passion for supporting others, where collaboration and customer relations places you at the heart of the operation? If this sounds like you, we would love to hear from you!
What will I be doing?
- Log and distribute faxes, emails and post for claims using systems provided ensuring that responses are issued within agreed service levels
- To effectively process the payment of claims agreed by Technical Advisors.
- Maintain full understanding of the claims products and AA products to provide the best customer service
- Maintain and update knowledge of claims processes
- Maintain excellent service levels and maximise the use of technology
- Undertake any other tasks requested by line management
- Support Claims assistants by taking inbound calls when required to maintain the department service level
- Preferably experience of working in a regulated telesales environment, taking care adhere to relevant FCA guidelines on language and script where required
- Demonstrable experience working with proprietary IT systems
What do I need?
- Experience in a similar role with proven customer service experience
- Experience building rapport
- Preferably experience of working in a regulated telesales environment, taking care adhere to relevant FCA guidelines on language and script where required
- Demonstrable experience working with proprietary IT systems
Additional Information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- Diverse learning and development opportunities to support you to progress in your career
- 23 days annual leave, increasing to 25 days after 5 years’ service, plus 8 bank holidays
- Free AA breakdown membership
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Worksave pension scheme with up to 7% employer contribution
- Dedicated Employee Assistance Programme
